SAN FRANCISCO--(BUSINESS WIRE)--CRMNEXT, Inc., the leading global CRM solution provider in financial services, announced its partnership with OneSpan, a global leader in digital identity security, transaction security, customer onboarding and business productivity.
CRMNEXT will integrate OneSpan’s e-signature product, OneSpan Sign, into its CRM solution to expand its capabilities available to more than one million financial services team members and serving one billion financial services customers. The expanded solution in this partnership enhances the institution’s ability to profitably grow relationships, reduce friction and simplify work, while expanding compliance and security across channels in a seamless, institutionally branded experience. Banks and credit unions of all sizes will have the opportunity to automate manual, paper-based administrative tasks and simplify obtaining signed documents across any channel or device with customers in branch, online or supported via call centers and kiosks.
OneSpan Sign is offered as a white-label solution to integrate completely with a partnering financial institution’s branding. Through this partnership, OneSpan’s e-signature technology, paired with CRMNEXT’s omnichannel CRM solution, enables financial institutions to reduce the amount of time branch or call center personnel and customers take to add products or complete transactions.
Digitizing signatures is just one example of how CRMNEXT is creating efficiencies within bank operations and interactions with customers and members. By breaking down barriers between different product systems, CRMNEXT creates workflows and robotic automation to ensure that branch or call center staff are able to handle customer inquiries quickly and efficiently, while growing engagement and profitability.
CRMNEXT currently empowers some of the largest, most valuable and fastest growing global financial services organizations globally, reducing the average time to complete customer tasks by 90 percent, increasing employee productivity by 60 percent and contributing a profit increase of as much as 40 percent.
“Enabling digital transactions is essential to providing consumers the best banking experience possible,” said OneSpan SVP of Worldwide Sales, Dan Dica. “Our partnership with CRMNEXT can help by digitizing manual processes, modernizing operations and empowering institutions to improve the customer experience by delivering on the expectation of a frictionless experience set by digital giants Alibaba, Amazon and Apple.”
“Our partnership with OneSpan expands our ability to offer our mutual customers a frictionless e-signature experience, whether in person, digitally or via a mobile device,” said Joe Salesky, CEO of CRMNEXT, Inc. “As customer expectations rise and competition increases, eliminating artificial barriers between digital and assisted channels improves the potential for growth in assets and profitability without the need to hire additional resources.”
OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan solutions to protect their most important relationships and business processes. From digital onboarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction. Learn more about OneSpan at OneSpan.com and on Twitter, LinkedIn and Facebook.
CRMNEXT, Inc. is the leading global CRM solution provider in financial services. A Gartner Magic Quadrant visionary company, CRMNEXT, Inc. picks up where traditional CRMs leave off providing work simplification, robotic automation, immediate results and greater empowerment for both team members and customers. It eliminates the artificial barriers between human and digital channels, enables innovation and world-class, omnichannel customer interactions from a single, unified platform. With more than one million bankers and one billion customers globally, CRMNEXT, Inc. has become the largest CRM in financial services by effectively recalibrating the potential for both large and small organizations to grow assets, quality relationships, profitability, service and innovation. For more information, visit www.crmnext.com.