PHOENIX--(BUSINESS WIRE)--Altivon announced today that the company has earned Gold Partner status with Genesys®, the global leader in omnichannel customer experience and contact center solutions. An extensive review process precedes this recognition, resulting in an elite group of nearly 30 Gold Partners out of an approximately 700-member worldwide partner ecosystem. Criteria include excellence in customer care, product certification, technical excellence, professional services and market success.
“Status as a Gold Partner is a recognition of Altivon’s success and the value we deliver to our customers,” said Bruce Andersen, Altivon President and CEO. “With this status comes greater alignment with the Genesys team and insights that will be a huge benefit to our customers.”
The Genesys Gold Partner program has rigorous standards that drive admission to this exclusive group. Partners must have the highest level of certifications in the Genesys products they take to market. They must also pass an extensive review by customers and meet all Genesys benchmarks for professional services. In addition, partners must prove their financial success in the marketplace.
“Altivon has a long history of high performance and integrity as both an elite Genesys and former Interactive Intelligence partner,” said Paul Rolfe, Genesys Vice President of Global Partners and Alliances. “As a Gold Partner, Altivon has proven its ability to attract and retain customers, making it integral in the delivery of Genesys solutions to the market.”
Genesys, the world’s #1 Customer Experience Platform, is trusted by over 10,000 customers in more than 100 countries. Genesys solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Genesys combines the best of technology and human ingenuity to work the way you think.
Altivon designs and delivers comprehensive contact center services, including consulting and discovery, solution design, implementation and integration, AltiCare support, and ongoing evolution and optimization. Altivon sells, deploys and supports all Genesys platforms, including PureCloud®, PureConnect™ and PureEngage™, in both on-premises and cloud deployment models.
“The customer always comes first for us at Altivon,” said Frank Tersigni, Altivon Chief Customer Officer. “Delivering the best solution for each customer requires us to have a deep understanding of their requirements and business objectives and a strong commitment to technical knowledge, service provision, seamless cutover, superior customer care, maximum value and great teamwork. Genesys Gold Partner status is a recognition of our outstanding team members and our success in meeting that commitment.”
Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona, and has offices across the U.S. and Canada. www.altivon.com