CRANBURY, N.J.--(BUSINESS WIRE)--Specialty Pharmacy Times®, a full-service media resource dedicated to the business and practice of specialty pharmacy, and Zitter Health Insights (ZHI), which enables life science, specialty pharmacy and managed care organizations to make insightful market access decisions, will team up again to host the second annual Patient Choice Awards. The Patient Choice Awards recognize specialty pharmacies with the highest patient satisfaction ratings across the United States.
Based on results from the ZHI 2017 Patient Satisfaction Survey, finalists from 2017 will be recognized and winners will be revealed at an awards ceremony on April 30 at the 2018 Asembia Conference. The conference will be hosted at the Wynn Las Vegas and Encore Hotel in Las Vegas, Nevada, from April 29 to May 2. Finalists are selected based on overall patient satisfaction scores in one of two categories: PBM (Pharmacy Benefit Management)/Payer Specialty Pharmacy or non-PBM/Payer Specialty Pharmacy.
“We are delighted to return once again to Asembia in 2018 with our partner Zitter Health Insights to present the Patient Choice Awards for specialty pharmacies,” said Brian Haug, president, Pharmacy and Healthcare Communications, LLC. “Together, as a leader in specialty pharmacy media and a respected and expert voice in health care industry insights, Specialty Pharmacy Times® and Zitter Health Insights, we are proud to hail the achievements of those specialty pharmacies that always endeavor to deliver the best services and experiences to improve the overall health and well-being of their patients with complex diseases.”
John Monahan, CEO of ZHI said, “Partnering with Specialty Pharmacy Times®, we once again have the opportunity to recognize specialty pharmacies that excel in satisfying the needs of their customers. The 2018 Patient Choice Awards honor those specialty pharmacies that provide significant benefit to their customers by delivering high-quality services and important contributions to patients’ well-being.”
The Patient Choice Awards attest to specialty pharmacies’ efforts to deliver experiences that contribute to patients’ overall wellness. “[The win] feels fantastic for our company,” said Nick Page, vice president, specialty and clinical operations, US Specialty Care, a 2017 winner. “It really goes to validate all of the hard work that our employees put in every single day and knowing that the award really comes from our patient feedback.”
Dr. Gordon Vanscoy, chairman and CEO, PantherRX, Specialty Pharmacy and fellow winner, added, “This is probably the best part of this Asembia meeting and, quite frankly, our entire year. Satisfaction is the ultimate measure of our success, so our patients are really our primary focus.”
ZHI Patient Satisfaction Survey
The ZHI Patient Satisfaction Survey was launched in 2015 and is representative of specialty pharmacies across the United States made up of independent, retailer, integrated delivery networks/hospital-based, PBM and payer-owned specialty pharmacies.
The survey data are used to create a syndicated benchmarking report that can be used to assess patient satisfaction and customer loyalty across a variety of therapeutic categories. Finalists will be showcased in the June 2018 issue of Specialty Pharmacy Times®.
Accrediting agencies are increasingly requiring specialty pharmacies survey their patients with minimal requirements. The ZHI Patient Satisfaction Survey is the first industry-wide patient satisfaction survey to provide objective, comparative assessments of all major specialty pharmacies. Syndicated, actionable research based on the responses of thousands of specialty pharmacy patients, the ZHI Patient Satisfaction Survey enables specialty pharmacies to comply with accrediting requirements, as well as to assess their own and competitor performance.
About Specialty Pharmacy Times®
Specialty Pharmacy Times® is a full-service media resource dedicated to the business and practice of specialty pharmacy. Each issue contains articles covering clinical topics, product selection, infrastructure, staffing, pharmacy design, reimbursement, customer service and order management, marketing and sales, patient-centered care, risk evaluation and mitigation strategies, specialty pharmacy models, and biosimilars. Specialty Pharmacy Times®’ expert authors are from all areas of specialty pharmacy practice, including policy, regulatory and law, administration, management, nursing, information systems, and business. Additionally, Specialty Pharmacy Times® offers continuing education through Pharmacy Times Continuing Education™, which is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.
About Zitter Health Insights
Zitter Health Insights (ZHI) provides transformative market access data solutions and tools to life science companies, specialty pharmacies and managed health care organizations. As a trusted resource since 1989, ZHI continues to enable customers to make insightful market access decisions.
