DENVER--(BUSINESS WIRE)--Graebel Relocation Services Worldwide, Inc., a leading provider of workforce mobility solutions for Fortune 500 and Global 1000 firms, is ranked No. 1 in customer satisfaction for relocation services in the 2018 HRO Today Magazine Baker’s Dozen survey.
This is the fifth time Graebel has earned first place in the customer satisfaction relocation category, while also consistently ranking in the top-tier of this independent survey of human resource and talent management for the past 10 years.
The HRO Today ratings for relocation service excellence are measured on customer surveys in three areas: breadth of service features, deal sizes and quality of services. Respondents confirmed Graebel offered the broadest scope of services and handled larger projects than all other relocation management companies under consideration, while also achieving the highest overall customer service satisfaction rating.
“As a global organization, our team manages the breadth of relocation services for our clients and their assignees,” said Bill Nemer, CRP, GMS-T, president, Graebel Relocation Services. “Our people-first culture keeps our focus on exceeding client expectations and delivering an exceptional experience for everyone. Graebel is honored to have achieved the first-place rank in the 2018 Baker’s Dozen Relocation survey.”
Graebel manages over 80,000 annual mobility initiations across 165 countries and employs nearly 900 people worldwide.
“With our focus on great customer service, Graebel gets people from Point A to Point B and takes care of all the details in between to make it a more inviting experience for everyone,” said Ron Dunlap, Graebel chief operating officer. “We aim to provide a higher return on our clients’ mobility programs and help them quickly respond to marketplace opportunities. The No. 1 ranking affirms our ongoing commitment to surround our clients with the best service and breadth of services.”
For the survey, HR and talent management professionals completed confidential questionnaires on their experiences with their relocation management company. HRO Today calculated scores in all three subcategories as well as an overall score. The rankings are based on those scores.
With Graebel’s top ranking in customer satisfaction in relocation services, Elliot Clark, CEO of HRO Today, noted: “Graebel is clearly one of the largest players in the relocation services and employee mobility industry. They have achieved this size without sacrificing customer service, and they are the industry leaders for both size of engagement and the breadth of their service offering.”
For survey details and rankings: http://www.hrotoday.com/news/engaged-workforce/relocation/2018-bakers-dozen-customer-satisfaction-ratings-relocation/
Graebel Companies, Inc. is a leading provider of global workforce and workplace mobility solutions for Fortune 500 and Global 1000 firms and their employees in 165 countries. Since its founding in 1950, Graebel has evolved, innovated and grown to deliver excellent service and results for clients, all while remaining family-owned and focused on its duty of care. Graebel develops and implements mobility strategies that help companies attract and retain talent; respond faster to global market trends; and maximize return on mobility programs. The company addresses every part of the mobility lifecycle for employers and employees, including services for departure and move management, destination, settling-in and ongoing assignments. For more information, visit Graebel.com. Here’s to the world ahead®.
About HRO Today
HRO Today reaches over 180,000 senior-level HR decision makers by providing rich, objective content through magazines, web portals, research, e-Newsletters, events and social networks. It provides HRO Today Baker’s Dozen Rankings across seven different categories to help HR leaders select service providers for their organizations. For more information, visit HRO Today.