LAS VEGAS--(BUSINESS WIRE)--SiriusXM (Nasdaq: SIRI), a leading provider of connected vehicle services, and CDK Global, Inc. (Nasdaq: CDK), a leading enabler of end-to-end automotive commerce, are expanding their relationship to make new and innovative connected vehicle solutions available to thousands of auto dealers and their retail customers. These services, which were developed by Automatic Labs, a SiriusXM company, will use the Fortellis Automotive Commerce Exchange™ platform to seamlessly connect dealers and consumers in ways not previously possible.
Two-way connectivity for long-term loyalty
Automatic’s app and plug-in car adapter offers consumers safety and convenience features including crash alerts, roadside assistance, engine light guidance, real-time vehicle location monitoring and sharing. Together with CDK, SiriusXM’s connected car solutions will deliver capabilities that add real value to more consumers while encouraging them to remain engaged with their dealer. Car buyers will get a number of convenient and time-saving features through the Automatic app, including the ability to schedule service appointments, get estimates for repairs and parts, and pay for the work all through their smartphone.
The innovative solution aligns with the customer’s ownership journey – beginning on the dealer’s lot, transitioning to the hands of the consumer after the sale, and then returning to the dealer for service. Behind the scenes, the technology that powers the new functionality and connections with the dealer’s systems and other suppliers are made possible through Fortellis, which was just unveiled by CDK at the 2018 NADA Show in Las Vegas.
A better experience, beginning on the dealer’s lot
Automatic’s enhancement to CDK Connected Lot will allow a dealer salesperson to pinpoint the precise location of inventory, see other cars that need to be moved, and know a car’s operability status (battery, fuel levels), all from his or her smartphone. The salesperson can then take a customer directly to a vehicle of interest, knowing it is ready for a test drive, thereby creating a better customer experience and improving dealer efficiency.
Today, there is little actionable information for the dealer after a test drive other than miles on the odometer. Through the Connected Lot enhancement, dealers will be able to discern which vehicles have interest, stack up their sales team’s performance, and ensure vehicles are being used in accordance with their dealership policies.
Connecting with the buyer long after the sale
Once the customer drives off the lot, dealers have a dedicated channel via the Automatic app to proactively communicate with the buyer to set a first service appointment. Dealers will be able to see the actual miles driven, and offer personalized discounts and promotions to entice the customer to return to the service department, ensuring their vehicles are maintained in accordance with manufacturers’ recommended service schedules.
The car buyer will receive an ongoing stream of enhancements including recall notifications and service reminders as well as a variety of “Internet of Things” integrations with products like Nest™ and Amazon Alexa™ devices. These are all in addition to the standard crash alert, roadside assistance and other features that will be offered. In short, the connectivity, convenience, and speed of the Connected Car solutions will delight customers, keep them connected to their dealer, and help dealers better service customers.
“We are excited to be entering into this new phase of collaboration with CDK Global,” said Joe Verbrugge, EVP and GM Emerging Business, SiriusXM. “Together we offer a cutting-edge solution for dealers who wish to streamline their operations and stay connected to their customers both during and after a sale. Our connected vehicle services provide the important safety and convenience features that consumers are asking for and the user-friendly Automatic app will keep the customer better connected with the dealer for their service needs long after the initial sale.”
“CDK knows that the best solutions for automotive retail are going to come through collaboration and innovation,” said Ron Frey, chief strategy officer, CDK Global. “The new experiences and innovation seen in the SiriusXM and CDK collaboration were made possible by Fortellis which allowed us to weave together new solutions without a significant amount of custom development and integration. This made moving from ‘imagine if’ to a functioning solution both quick and seamless. We are excited about the new experiences available for dealers and their customers through our expanded long-time relationship with SiriusXM and the power of the Fortellis platform.”
The SiriusXM/CDK solution is in select dealerships now and will be available to all CDK dealers across the United States during the third quarter of 2018.
Sirius XM Holdings Inc. (NASDAQ: SIRI) is the world's largest radio company measured by revenue and has approximately 32.7 million subscribers. SiriusXM creates and offers commercial-free music; premier sports talk and live events; comedy; news; exclusive talk and entertainment, and a wide-range of Latin music, sports and talk programming. SiriusXM is available in vehicles from every major car company and on smartphones and other connected devices as well as online at siriusxm.com. SiriusXM radios and accessories are available from retailers nationwide and online at SiriusXM. SiriusXM also provides premium traffic, weather, data and information services for subscribers through SiriusXM Traffic™, SiriusXM Travel Link, NavTraffic®, NavWeather™. SiriusXM delivers weather, data and information services to aircraft and boats through SiriusXM Aviation™ and SiriusXM Marine™. In addition, SiriusXM Music for Business provides commercial-free music to a variety of businesses. SiriusXM holds a minority interest in SiriusXM Canada which has approximately 2.8 million subscribers. SiriusXM is also a leading provider of connected vehicles services, giving customers access to a suite of safety, security, and convenience services including automatic crash notification, stolen vehicle recovery assistance, enhanced roadside assistance and turn-by-turn navigation.
About Automatic Labs
Automatic, a Sirius XM Holdings Inc. company, turns almost any car into a connected car. By pairing Automatic’s app and in-car device, drivers are able to enhance their driving experience with a host of connected services. Automatic helps customers drive safer and smarter with applications that diagnose engine trouble, detect accidents and send emergency response, and save money. Developers can use the Automatic platform to build services and applications that use driving data with interoperable access possible to nearly every car on the road. Automatic Labs is headquartered in San Francisco. For more information, visit www.automatic.com.
About CDK Global
With more than $2 billion in revenues, CDK Global, Inc. (Nasdaq: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.
About Fortellis Automotive Commerce Exchange™ Platform
Fortellis is a technology platform that enables the automotive industry to leverage, build, innovate and integrate solutions and workflows to transform business. The Fortellis platform—with its Developer Network and Marketplace--connects software developers, OEMs and dealers so they can create new and unique experiences efficiently and seamlessly. Visit fortellis.io to learn more.