WASHINGTON--(BUSINESS WIRE)--Consilio, a global leader in eDiscovery, document review and legal consulting services, today announced that they have achieved Relativity’s Orange-level Best in Service designation for exceptional customer service for Relativity end users in both the U.S. and Europe. For the 2018 year, Consilio becomes the only partner to achieve Orange-level Best in Service certification outside of the U.S.
Consilio has continually evolved to deliver the best possible service and solutions for its clients. The company has built plug-ins, add-ons and automation to further customize the Relativity platform and enhance the overall experience for its clients. These innovations streamline the eDiscovery workflow, lower cost and accelerate both speed to review and speed to document productions – key measures of critical importance to Consilio clients. Consilio’s designation as an Orange-level Best in Service provider underscores its success in establishing top-notch eDiscovery operations around the world.
“It is an honor to receive Relativity’s Orange-level Best in Service designation both in the U.S. and Europe,” said Andy Macdonald, chief executive officer of Consilio. “This recognition exemplifies our ongoing commitment to service excellence for our clients in any geography, which is increasingly important in light of more stringent data protection requirements around the world.”
Relativity Best in Service partners demonstrate their expertise and experience hosting projects on the comprehensive platform through a voluntary audit. Relativity evaluates individual data centers in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for a duration as a hosting partner, size of Relativity installations and core Relativity certifications.
Relativity has two designations for Best in Service certified data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
"It’s exciting to see Consilio earn our Orange-level Best in Service designation in both the U.S. and Europe," said George Orr, vice president of customer success and support at Relativity. “Achieving this high-level of certification is a testament to Consilio’s commitment to providing a great Relativity experience for all of their clients across the globe.”
To learn more about Consilio’s Best in Service offerings, visit www.consilio.com.
Consilio is a global leader in eDiscovery, document review and legal consulting services. Consilio supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise. The company has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, information governance and compliance, law department management, document review, contracts management and legal analytics. ISO 27001 certified, the company operates offices and data centers across Europe, Asia and North America. For more information, please visit www.consilio.com
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Relativity has been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. Please contact Relativity at firstname.lastname@example.org or visit http://www.relativity.com for more information.