WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2018 management training program for call center and customer experience operations. This year’s calendar features 87 public classes in 20 countries, 33 cities and five languages. Public classes are also available privately by request. The company’s COPC® Customer Journey Mapping Certification program is now available publicly in regions worldwide. The all-new COPC® Best Practices for Vendor Management Organizations (VMOs) will be available publicly in the U.S. and other regions starting March 2018. See a complete list of all public classes and registration.
“In 2018, we have the largest number of classes and the most extensive public training calendar in our company’s history. Our popular customer journey mapping certification program, which we launched last year, has continued to have a high demand. Many attendees have taken this training and immediately returned to implement their own mapping projects. We also have redesigned our vendor management training to incorporate even more practical application for how to run a high-performing VMO,” said Kathleen Jezierski, chief operating officer, COPC Inc.
COPC Customer Journey Mapping Certification is a two-and-a-half-day training and certification program that teaches participants how to understand their customer’s experience with their company. This hands-on training provides the knowledge and tools needed for participants to lead a customer journey mapping initiative at their own company. At the end of the course, participants may take an exam to become certified in customer journey mapping. In addition to more public classes in the U.S., this training will be offered in Bangalore, Kuala Lumpur, Manila, Mumbai, Singapore, Sydney, and Tokyo. Training is also available privately at any client location worldwide. Learn more about this class and download a brochure.
COPC® Best Practices for CX Operations is a four-day program that teaches how to apply real-world benchmarks, implementation tips, and best practices found in the COPC Customer Experience (CX) Standard, a performance management system for CX operations. At the end of the course, participants may take an exam to become a Certified COPC Implementation Leader. This program is offered in 60 public classes worldwide. Training is also available privately at any client location worldwide. Learn more about this class and download a brochure.
For vendor management professionals, the company offers COPC Best Practices for Vendor Management Organizations (VMOs), a new, specialized program for managing outsourced call centers and other CX operations. Training is based on the COPC CX Standard for VMOs and includes tools and techniques to effectively source, measure and manage service providers. Public classes are offered in Ponte Vedra, FL; Singapore, Tokyo, Buenos Aires, Mexico City, and São Paolo. VMO training is also available privately at any client location worldwide. Learn more about this class and download a brochure.
In addition to these customer experience and vendor management classes, the Asia Pacific region is offering COPC® Data Analysis for Contact Centers, a one-day class that teaches proven methods for analyzing data and comparing trends to uncover performance opportunities and factors impacting the customer experience. Public classes are offered in Auckland, Brisbane, Melbourne, Singapore and Sydney. Training is also available privately at any client location worldwide. Learn more about this class.
About COPC Inc.
COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior customer experience across all channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com