SAN FRANCISCO--(BUSINESS WIRE)--Launching today, Stitch Health aims to make it easy for healthcare teams to provide incredible patient experiences, unveiling a series of products for providers within healthcare organizations to work better together. In tandem, the company announced their Series A funding led by Benchmark and Bill Gurley, who will be joining the board. Y Combinator also participated in the round.
Today, it’s harder than ever for healthcare organizations to provide great customer experience. Healthcare teams are interdisciplinary and require complex coordination. Patients expect to smoothly access their care through multiple mediums: in the office, by video, through messaging or via self-service portals. However, healthcare teams rely on archaic and fragmented communication tools, which make it difficult to deliver a great patient experience. In fact, this is the biggest problem healthcare organizations face in meeting patient demand, with 96 percent of patient complaints being related to customer service, while only 4 percent are about the quality of clinical care or misdiagnoses. Poor collaboration has high clinical costs as well, with medical errors being the third leading cause of death in the US and 30 percent of malpractices cases are a direct result of communication failures.
“I know firsthand the frustration of dealing with outdated healthcare technologies that are designed for fee-for-service billing, not patient-centric team collaboration,” said Bharat Kilaru, CEO and co-founder of Stitch. “My cofounder Jonathan Weinstein and I are looking to evolve that mindset by creating a platform geared towards healthcare teams and their patients. Coordinating quality care for a single patient requires teams of people – from the front desk staff to physicians and pharmacists and more – to work together and engage patients across multiple channels. That’s where Stitch Health comes in.”
Stitch Health serves as the home base for healthcare teams to work together. Instead of using phone calls, faxes, or pagers to coordinate patient care, every member of the healthcare team can use Stitch Health across desktop, iOS, and Android devices to communicate with each other and their patients, ensuring smooth coordination and a great patient experience.
“The consumerization of healthcare is happening, and it’s happening fast,” said Bill Gurley, general partner at Benchmark. “Providers are finally starting to equate patients to consumers who care deeply about their experience. Bharat and Jonathan are creating a solution that allows providers to improve that experience while also improving their own workflow. Their passion for and understanding of this shift is what drew us to the team.”
Stitch’s tools – Connect, Engage, and Manage – are the first of their kind designed specifically for healthcare teams and how they work, focusing on both the providers themselves and the patients they care for:
- Stitch Connect: Now available in GA to any healthcare organization, Connect allows team members to communicate with one another about patient care.
- Stitch Engage: Launching in Beta, Engage allows healthcare providers to communicate with their patients.
- Stitch Manage: Launching in Beta, Manage gives providers the ability to oversee individual patient relationships.
Stitch Health has already seen steady growth and strong product engagement, with more than 70 paying healthcare organizations and 1.5 million messages sent by providers collaborating on patient care. Customers include teams at Luminance Recovery, Princeton Brain & Spine, and the Dermatology & Skin Surgery Institute. The company is currently focused on SMBs actively looking to improve the patient experience, including primary care clinics, behavioral health centers, home health agencies, independent pharmacies, and more.
About Stitch Health (http://stitch.health)
Stitch Health is a platform for care coordination. The company is HIPAA-compliant, cross-platform (desktop, iOS, and Android), searchable by a patient, and integrates with existing electronic health records (EHRs). The platform offers tools for three categories of healthcare work: team communication, patient engagement, and patient management. Stitch Health replaces the fragmented use of pagers, phone calls, EHR message baskets, spreadsheets, and emails with a single product. It does this through a user-friendly application that models provider workflow and presents patient health data in the context of team chat rooms, care checklists, and patient conversations. By offering a product that replaces archaic, fragmented tools in the healthcare system, Stitch Health hopes to make it easy for healthcare teams to provide incredible patient experiences.