ATLANTA--(BUSINESS WIRE)--LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it was awarded a five-year contract with the New Jersey Department of Human Services (NJ DHS) Division of Medical Assistance and Health Services to continue managing NEMT services for Medicaid-eligible individuals.
“We are committed to being an effective partner to our clients,” said Jeff Felton, LogistiCare CEO. “The New Jersey program is complex because of the wide range of beneficiaries and scale of managing millions of rides for 1.6 million members to and from more than 2,700 medical facilities throughout the state. LogistiCare excels in this type of environment.”
Felton added, “Ninety-four percent of our state clients have chosen to continue or expand their relationship with us after their initial contract term, which is the case in New Jersey.”
As part of the new contract, LogistiCare is expanding its community outreach to help ensure members of the community are educated about the company’s transportation services, including how to manage transportation issues in real-time. LogistiCare is activating GPS tracking in nearly 3,000 vehicles statewide, which allows real-time monitoring of vehicle location and driving speeds. In fact, nearly two-thirds of vehicles already use LogistiCare’s WellRyde tracking software or other GPS tracking.
Per contractual obligation, the company expects at least 90 percent of vehicles will be equipped with tracking technology by the end of 2017. This enhancement allows for faster response to service deficiencies that may inhibit beneficiaries’ access to healthcare and improves oversight of transportation providers.
LogistiCare is the only NEMT broker with URAC CORE accreditation, the healthcare industry’s symbol of excellence for service quality, for all 23 of its locations nationwide. Since 2009, the company has maintained a 99 percent complaint-free program, saved taxpayers money and increased statewide healthcare access by managing millions of trips annually. Under the new contract, the company expects to exceed state requirements for member safety and sensitivity training through mandatory educational programs that help drivers understand transportation requirements of individuals with unique needs.
“We would like to thank DMAHS for continuing to entrust such an important program to LogistiCare,” said Lori Bonderowitz, vice president of the company’s New Jersey operations. “Our job is to coordinate efficient, safe transportation and the best experience for members. This would not be possible without the dedication of our 200 New Jersey employees and 170 contracted transportation providers who do their very best to make sure our members, with various levels of health needs, get to medical appointments each year.
“We understand that every member and ride matters and remain committed to meeting or exceeding the state’s stringent performance standards,” Bonderowitz added.
As part of the company’s commitment to improving the beneficiary experience, while providing quality service and oversight to DMAHS, the company encourages all beneficiaries, advocacy groups and healthcare providers to submit feedback. The company employs numerous outreach efforts to obtain meaningful feedback from New Jersey stakeholders, including after-call and after-trip surveys and a dedicated phone number that allows individuals to speak directly with a LogistiCare employee. The company’s WeCare form on its website also allows individuals to submit comments that are immediately routed to the New Jersey operations center for follow up.
“LogistiCare welcomes feedback knowing that the first step in providing exceptional service is to understand service gaps, address identified issues and improve where necessary,” said Bonderowitz.
LogistiCare, a wholly-owned subsidiary of The Providence Service Corporation (NASDAQ: PRSC), is the nation's largest manager of non-emergency medical transportation programs for state governments and managed care organizations. Its range of services includes call center management, networking credentialing, vendor payment management and non-emergency medical transport management. In 2016, the company maintained a 99 percent complaint-free service rate while managing over 69 million trips and more than 27 million eligible riders.