COLUMBUS, Ohio--(BUSINESS WIRE)--Last month, Astute Solutions was featured in the 2017 Intelligent Virtual Agent Product and Market Report by DMG Consulting. The report is the only in-depth analysis of this emerging IT sector and is the first edition from the research and consulting firm. Astute Solutions was one of only seven leading and contending vendors that qualified for participation.
The report focuses on contact center and customer service-related uses of intelligent virtual agents (IVAs). Key elements of the report include defining this technology, reviewing the service deployment options, assessing the competitive landscape, and presenting detailed company reports for the seven featured vendors.
“Self-service is the preferred channel for consumers in all generations, as long as the solutions are well-designed and provide useful information,” said Donna Fluss, President of DMG. “Customers expect self-service solutions to deliver an intelligent and personalized experience, which is why the opportunity for intelligent virtual agents (IVAs) is great.”
According to the report, “Artificial intelligence-based virtual agents are the most recent entrants into the rapidly evolving world of enterprise technology.” Astute’s software uses patented natural language processing technology and narrow AI to understand what customers are looking for and deliver intelligent, human-friendly responses.
“We were excited to have been selected to participate in this year’s report,” said Alex George, Chief Technology Officer at Astute Solutions. “We believe in our technology and were happy to share the capabilities of our products for the in-depth analysis of emerging trends and products in the IVA sector.”
To learn more about the full 2017 Intelligent Virtual Agent Product and Market Report by DMG Consulting, visit https://www.dmgconsult.com/2017-intelligent-virtual-agent-product-market-report/.
DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in contact centers, back-office and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end users, vendors and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors. Our actionable recommendations are proven to deliver a lasting competitive advantage, and often pay for themselves in as little as three months. Learn more at www.dmgconsult.com.
Astute Solutions (AstuteSolutions.com) builds intelligent software solutions for the world’s best brands, enhancing engagement with their customer communities by contextually blending human and artificial intelligence. Astute’s technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.