RYE BROOK, N.Y.--(BUSINESS WIRE)--Broadview Networks®, a leader in cloud-based unified communications (UC) and information technology services, has added four new channel managers to support its partners across the nation. These channel managers provide partners with the local support, sales tools, knowledge and training they need to better address customer needs with cloud-based UC products, in light of maturing technologies and resource constraints that come with premise-based solutions.
“Our new channel managers have decades of experience that make them a natural fit for Broadview’s nationwide expansion,” said Donna Wenk, Broadview’s Senior Vice President of Agent Channel. “Today’s rise of the virtual organization and increasing mobility of the workforce make it an exciting time for our partners selling cloud-based UC. As more and more organizations turn to the cloud for ubiquitous and cost-effective connectivity, Broadview’s channel managers are dedicated to helping foster higher client satisfaction and generate more revenue.”
Aaron Conant in Seattle, Washington, and Ray Ferrer in Long Beach, California, will be central to supporting Broadview’s partners on the West Coast. Mr. Conant brings more than 15 years of telecommunications industry experience, with particular expertise in supporting partners in the Greater Seattle area from his most recent role with Vonage Business. He holds a bachelor’s degree in science from Western Washington University. Mr. Ferrer has more than a decade of experience in the telecom industry and brings a keen understanding of VoIP to Broadview. He spent the past five years at Time Warner Cable and holds a bachelor’s degree in electronics engineering from ITT Technical Institute.
Based in Chicago, Illinois, Jennifer Sansivero-Dutter brings more than 20 years of channel and leadership experience to Broadview with a keen focus on B2B cloud solutions. She previously held various positions in channel account management for NComputing and Signature Technology Group, and earned undergraduate degrees from Buffalo State College and Wagner College.
Supporting Broadview’s partners from Massachusetts to Pennsylvania, John McDonald, in Connecticut, comes to Broadview from Line Systems where he was a channel manager. Mr. McDonald has nearly 20 years of telecom experience and 16 years in channel management, and holds a bachelor’s degree in corporate communications from Southern Connecticut State University.
For decades, Broadview’s channel program has supported every organization, regardless of size, from the one-man shop to master agencies with hundreds of underlying sub-agents. Recognized as the best at meeting customer needs and enabling partner success by CRN and winner of the 2015 Partners Choice Awards for ongoing UC and channel leadership by the Telecom Association, Broadview consistently meets its partners’ needs.
In 2016, Broadview introduced the OfficeSuite® Readiness Tool, a long-duration VoIP testing tool to help agents diagnose underlying problems that can obstruct new installations and confirm if a site is ready for a hosted phone system. Broadview partners are further supported through MyOfficeSuite Agent, a single dashboard to instantly manage all of their customers in real time, down to an employee level, a dedicated quote specialist to provide a quick turn-around on quotes and a dedicated customer service representative who is available 24/7 to help with client repair tickets and relationships.
About Broadview Networks® www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.