SAN JOSE, Calif.--(BUSINESS WIRE)--Benchmark Communities (“Benchmark”), the wholly-owned homebuilding subsidiary of UCP, Inc., is pleased to announce its continued strong performance in Eliant’s annual Homebuyers’ Choice Awards competition, winning 20 awards across multiple categories in 2016. Benchmark was also recognized as one of North America’s top-three multi-divisional homebuilders for its commitment to providing homebuyers with an exceptional purchase and ownership experience.
“We are proud our customers continue to equate the Benchmark brand with first-class service and support, and we are honored that their positive feedback has allowed us to win these prestigious awards,” said Dustin Bogue, President and Chief Executive Office of UCP, Inc. “Our continued strong performance in Eliant’s annual Homebuyers’ Choice Awards competition is a direct reflection of our ‘Everything Matters’ mentality. From planning and design to move-in and beyond, we embrace input from our customers to ensure we always meet or exceed their expectations.”
Now in its 20th year honoring the top homebuilders across the U.S. and Canada, the Eliant Homebuyers’ Choice Awards are widely regarded among industry professionals as the gold standard for measuring customer satisfaction. In this year’s competition, which included 148 participating homebuilders, the winners were selected based on feedback submitted by more than 86,000 recent homebuyers.
In addition to being voted third among the industry’s top homebuilders in the Multi-Division category for Overall Purchase & Ownership Experience, Benchmark ranked in the top-10 in the following categories:
- Design Selection Experience: Perceived Value
- Pro-Active Communication of Construction Progress
- Site Cleanliness
- Warranty Service: Right the First Time
- Lender: Pro-Active Communication of Loan Status
Benchmark also received awards in both the Large Volume (100-250 closings) and Medium Volume (<100 closings) categories, which include:
- Purchase Experience
- 1st Year Customer Experience
- 1st Year Quality
- Construction Experience
- Design Experience
- Percent of Sales from Referrals
Furthermore, two of Benchmark’s construction managers, Chad Stevens and Mike Ashley, ranked in the top-10 of the ‘Construction Representative of the Year’ category, which included more than 1,200 eligible participants. Two of Benchmark’s customer service professionals, Jonathan Huston and Michael Byron, also ranked in the top-10 of the ‘Customer Service Representative of the Year’ category, which included more than 1,450 support agents.
To see a breakdown by category of all homebuilders in the 2016 Homebuyers’ Choice Awards competition to earn recognition, please click this link.
About Benchmark Communities
Benchmark Communities designs, constructs and builds high-quality, single-family homes for a variety of lifestyles and budgets in California, Washington, North Carolina, South Carolina, and Tennessee. The brand is recognized by homebuyers for its high-quality construction and craftsmanship, cutting-edge home design, and customer-centric service and warranty programs. Benchmark Communities is a wholly-owned subsidiary of San Jose-based UCP, Inc. (NYSE:UCP).
