POTOMAC, Md.--(BUSINESS WIRE)--TopBox, makers of cloud-based customer analytics software, today announced a partnership with OrecX, the world leader in open source call recording applications for call centers, enterprises and communication service providers (and the highest ranked call recording vendor on the Inc. 5000). TopBox will sell OrecX along with its own solutions to offer affordable, intuitive customer analytics to companies.
“OrecX is thrilled to add TopBox to our strategic technology partner ecosystem,” said Steve Kaiser, CEO of OrecX. “TopBox's innovative root cause analytics and quality management application helps organizations answer the question, ‘Why did that call happen?’ using an intuitive and easy to deploy cloud-based format. Now, companies of any size or industry can deploy a world-class analytics solution at a fraction of the cost and complexity of existing solutions.”
Chris Tranquill, CEO of TopBox, stated, “We’re excited to work with OrecX to bring our combined solution to market. OrecX has an outstanding recording application, as evidenced by its huge, global customer base. Clients love OrecX’s affordability and it integrates perfectly with our software. Our solution puts a much-needed emphasis on root cause identification, enabling our clients to fix the issues that drive customer contacts. OrecX’s high quality recordings enable a level of transcription accuracy that enhances our analytic output. Together, we can offer a very affordable, effective recording and analytics solution.”
Founded by contact center veterans, TopBox was formed to deliver intuitive, affordable, effective tools that can be used to identify the customer-impacting issues that occur throughout an organization and result in customer contacts. The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry-leading root cause analysis capabilities. TopBox makes customer analytics accessible to all organizations. Learn more at www.topbox.io
About OrecX LLC
OrecX's award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions. OrecX’s open recording architecture promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients. Among others, OrecX's software has received accolades from Linux World, TMC Labs, Unified Communications and Customer Interaction Solutions. For more information, please visit OrecX.com.