LOS ANGELES--(BUSINESS WIRE)--OpenMethods (www.openmethods.com), the industry leader in SaaS solutions for contact centers to deeply integrate telephony platforms with customer relationship management (CRM), has secured $5 million in new financing from Kayne NewRoad Ventures Fund II, L.P., a growth fund co-managed by Kayne Anderson Capital Advisors, L.P. and NewRoad Capital Partners, LLC.
By creating seamless and personalized customer experiences across email, chat, sms, social, telephony and IVR applications, OpenMethods’ solutions are enabling contact centers to dramatically reduce costs and improve customer satisfaction.
Clete Brewer, a Managing Partner for NewRoad Capital Partners, LLC, says, “We are excited to invest in OpenMethods, given their track record of helping contact centers dramatically improve both their cost economics and their already high customer satisfaction ratings.”
David Walsh, a Managing Partner for Kayne Anderson Capital Advisors, L.P., adds, “OpenMethods is elegantly tackling the fundamental problems that contact centers face in trying to create an omni-channel experience for their customers. We look forward to working with the team as they scale.”
Gerrit Lydecker, OpenMethods’ CEO, says, “Our explosive growth is a testament to our products, our people and our ability to help contact centers quickly and cost-effectively enable a true Omni-channel customer experience. We are excited to partner with Kayne NewRoad Ventures, given their experience and track record with high-growth companies. We’ll use the funds to accelerate our product roadmap, and scale our capabilities and teams.”
OpenMethods’ PopFlow Studio and Harmony products deeply integrate telephony platforms from Genesys, Cisco, Avaya, Interactive Intelligence, and others with Oracle CRM. By enabling omni-channel customer experiences, OpenMethods’ plug and play SaaS solutions have saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.
About Kayne NewRoad Ventures Fund II, L.P.
Kayne NewRoad Ventures Fund II, L.P. is a joint venture between Kayne Anderson Capital Advisors, L.P. and NewRoad Capital Partners, LLC. The Fund was formed to create and target demand-driven technology-enabled businesses with strong management teams in targeted market niches with operational expertise and capital to achieve outsized growth. The fund focuses on markets including retail, consumer packaged goods, supply chain & logistics, consumer healthcare, environmental and US manufacturing. The fund is co-managed by Kayne Anderson Capital Advisors, L.P. and NewRoad Capital Partners, LLC.
Kayne Anderson Capital Advisors, L.P., founded in 1984, is a leading independent alternative investment management firm focused on niche investing in upstream oil and gas companies, energy infrastructure, specialized real estate, middle market credit, growth private equity and distressed municipal opportunities. Kayne’s investment philosophy is to pursue niches, with an emphasis on cash flow, where our knowledge and sourcing advantages enable us to deliver above-average, risk-adjusted investment returns. Kayne manages over $22 billion in assets for institutional investors, family offices, high net worth and retail clients and employs over 300 professionals in eight offices across the United States.
NewRoad Capital Partners, LLC is a venture and growth equity firm focused on investing in technology-enabled businesses with an emphasis on retail, consumer packaged goods, supply chain, data, health & wellness, and US manufacturing. NewRoad is based in Bentonville, Arkansas, the epicenter of retail, supply-chain, and logistics and is currently investing out of its second fund.