MALVERN, Pa.--(BUSINESS WIRE)--Resident living in the Navy Southeast housing portfolio managed by Balfour Beatty Communities recently participated in a national customer satisfaction survey the results of which garnered the company a total of 32 Multifamily Real Estate Awards for Customer Service Excellence.
As part of the survey, residents within the Balfour Beatty Communities-managed Navy Southeast housing portfolio graded the company on everything from leasing and operations, to housing unit features, appearance and condition, as well as quality of maintenance, resolution response time, resident communications, and other important service criteria.
Balfour Beatty Communities earned 32 awards, including eight ‘Platinum’ awards for the highest level of resident satisfaction and 24 A-List Awards, across the Navy Southeast portfolio which includes Naval Air Station Jacksonville (FL), Naval Air Station Joint Reserve Base Fort Worth (TX), Naval Air Station Key West (FL), Naval Air Station Meridian (MS), Naval Air Station Pensacola (FL), Naval Air Station Whiting Field (FL), Naval Construction Battalion Center Gulfport (MS), Naval Station Mayport (FL), Naval Submarine Base Kings Bay (GA), Naval Support Activity Panama City (FL), and Joint Base Charleston-Weapons (SC).
“Best-in-class customer service is what we strive for every day and the CEL resident survey is a critical benchmark of our performance,” said Balfour Beatty Communities senior vice president Anne-Marie Niklaus. “Our residents have a choice about where they live and we care deeply about their feedback, suggestions and—ultimately—the quality of their experience living in a Balfour Beatty Communities-managed property.”
The National Multifamily Customer Service Award was created in 1997 by CEL & Associates, Inc. to recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the U.S.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 45,000 residential units and $5.7 billion in real estate assets under management and has developed or renovated more than 29,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.
