CAMBRIDGE, Mass.--(BUSINESS WIRE)--Vee24, the leading provider of live video assistance solutions was recognized for the Best Tech Innovation in Shopping & Commerce at the 19th Annual MITX Awards. Presented by the Massachusetts Innovation & Technology Exchange, the MITX awards recognize excellence in concepts and creations in marketing and technology produced or developed in New England.
Referred to as the Oscars for all things digital, the MITX Awards is the largest and most prestigious annual awards competition in the country to honor digital marketing and technology innovation. Winners in other categories this year include Arnold Worldwide, SapientNitro, TripAdvisor, VistaPrint and Wayfair.
“It’s exciting to be recognized by MITX for our Live Video Assistance solution and the impact it is having on online customer experience.” says James Keller, CEO of Vee24. “Ecommerce has proven itself resoundingly in the areas of selection, convenience, marketing, merchandising, and fulfillment. Now, with rich live help tools that deliver an online experience on-par with the physical store, customer experience is quickly elevating as the next frontier for online commerce. We are excited to be recognized at the forefront."
Vee24’s next generation customer engagement solution provides a seamless way for brands to connect live with their online customers through video, voice, and co-browsing on any web browser or mobile app. The result is a level of customer experience that previously could only be delivered face-to-face and in-store. Vee24’s clients typically achieve a 5 to 10x increase in online conversion with assisted sessions, and 25-35 percent increases in average order value. Vee24 serves over 100 clients, including many of the best brands in telecommunications, automotive, and retail.
Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Samsung, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England. For more information, please visit http://www.vee24.com
Established in 1996, MITX -- the Massachusetts Innovation & Technology Exchange -- is the leading industry organization bringing together the marketing, technology and design community to engage to ignite innovation in the business community. Connecting more than 7,500 professionals in New England, MITX is a dynamic community of thought leaders and collaborators in search of insight, education and opportunity. MITX is headquartered in Boston, MA. For more information, visit http://www.mitx.org.