LONDON--(BUSINESS WIRE)--Equal Experts – a multi-award winning consultancy that delivers bespoke enterprise software solutions for blue chip clients – is proud to have helped HMRC improve customer experience and save millions of pounds during the January 2015 Self Assessment period.
“We worked with HMRC Digital to build their first ever Digital Delivery Centre,” said Ryan Sikorsky, Director at Equal Experts. “This has enabled the first important steps towards transforming the HMRC digital experience,” he added.
Integrating the digital self assessment process with GOV.UK Verify enabled many more people to meet the 31st January tax deadline, avoiding £1.1 million in fines. GOV.UK Verify allows users to register securely online whereas previously they needed to wait a week to register or reset their password.
By the end of January, more than a million Self Assessment-only customers opted to receive electronic messages from HMRC, rather than paper communications. These changes will save HMRC millions of pounds.
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About Equal Experts
Equal Experts’ agile practitioners combine technical excellence and business pragmatism to deliver simple bespoke software solutions to complex business problems.
The company offsets delivery risk by trusting only talented, highly experienced people to employ relentless quality processes and a “zero tolerance” attitude to defects. Equal Experts makes heavy use of open source technology wherever possible, which dramatically lowers total cost of ownership for clients.
By leading by example and grounding everything in concrete software deliveries, Equal Experts is able to bring our experience to bear, helping large organizations through their digital transformation.
Customers include Telefonica and our software solutions underpin major initiatives such as O2’s Priority Moment’s customer loyalty campaign as well as myO2 self-serve capability. Equal Experts is using its private sector experience to help UK government departments like HMRC and the Home Office to roll out their digital strategy.
About HMRC Digital
HM Revenue & Customs (HMRC) is the UK’s tax authority.
HMRC Digital is transforming the way HMRC deliver digital services to our customers.
The department is currently working to digitise the tax payment process for 41 million employees and five million businesses in the UK, using cutting edge technologies to build software that meets user needs out of delivery centres in Newcastle and London.