Voxbone Enables 8x8 to Cut Ties with the PSTN for European Customers' Emergency Calls

Using Voxbone’s VoIP 112/911 service, 8x8 Inc. becomes first U.S.-based cloud PBX provider to support emergency calling across Europe

SAN FRANCISCO, Calif.--()--Voxbone today announces that it has been selected by 8x8 Inc. (NASDAQ:EGHT), one of the world's largest cloud PBX providers, to enable emergency calling for 8x8’s customers in Europe. It is a regulatory obligation for all providers of telecommunications services in the European Union to offer end-users the ability to dial 112. Voxbone’s cloud 112/911 solution for VoIP providers, VoxOUT, now allows 8x8 to meet this requirement in 13 European countries. As a result, its customers no longer need to keep a PSTN line just to make calls to emergency numbers.

Since 2012, 8x8 has relied on Voxbone’s DID numbers to expand its voice services internationally. However, until now, 8x8 still needed to provide its European customers with local phone lines – all of which needed to be equipped with a VoIP-to-PSTN gateway – for calls to emergency numbers. With the addition of VoxOUT, 8x8 can now avoid the cost and process complexity associated with maintaining PSTN lines in every customer location.

“Expanding our use of Voxbone’s services to include VoxOUT is a best of all worlds scenario for our customers, since they can now cut the cord with the local telephone network, and move their entire enterprise telephony and emergency services to the cloud,” said Mehdi Salour, Senior Vice President of Network Operations and Support at 8x8.

“Offering the ability to call emergency numbers is a non-negotiable requirement for providers and enterprises. Some providers choose to interconnect with a local telco in every country, or simply opt to not offer 112/911 calling, which is a considerable legal risk,” commented Itay Rosenfeld, CEO of Voxbone. “8x8, on the other hand, again leads the pack by introducing a cost-effective and compliant emergency service that fully leverages the power of the cloud. We applaud 8x8 for reaching this milestone, and expect that many similar organizations will follow its lead in the coming year.”

Salour continued, “This was an easy decision for us, as VoxOUT offers emergency calling ‘as a service’ and works in the same, simple way for all 13 countries. Furthermore, we no longer need to make any additional investment in each market to establish 112 services with the local providers.”

VoxOUT is priced at a flat, competitive rate with no setup. As such, VoxOUT costs significantly less than other emergency solutions. When a subscriber calls an emergency number, Voxbone connects the call within seconds via the PSTN to the closest emergency service center in a way that is compliant with local telecommunication regulations. To see which European countries are covered, please visit http://www.voxbone.com/coverage.jsf?category=voxout.

About Voxbone

Voxbone is the market leader in providing virtual local phone numbers (often referred to as direct inward dialing, or DID numbers). Its services enable cloud communications providers, international carriers and enterprise contact centers to extend the reach of their voice networks internationally, rapidly and at minimal cost. The company delivers high-quality inbound SIP trunks from more than 55 countries and more than 8,000 cities around the world. Voxbone’s geographical, mobile and toll-free numbers can be ordered in real-time via a web portal or an API. Voxbone is the only operator of its kind with its own number ranges, telecommunications licenses and a global private VoIP backbone. Customer references include: Telefónica, Deutsche Telekom, Orange Business Services, NTT Communications, 8x8 Inc., InContact, LiveOps and Skype. For more information, visit www.voxbone.com or connect with Voxbone via our blog, LinkedIn or Twitter.

About 8x8, Inc.

8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 businesses operating in over 40 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premise PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and web conferencing. For additional information, visit www.8x8.com, or www.8x8.com/UK or connect with 8x8 on Google+FacebookLinkedIn and Twitter.

Contacts

Vantage PR for Voxbone
Lydia Howard, +1-617-918-7064
lhoward@vantagepr.com

Contacts

Vantage PR for Voxbone
Lydia Howard, +1-617-918-7064
lhoward@vantagepr.com