ATLANTA--(BUSINESS WIRE)--InTown Suites®, the leading provider of apartment alternative, lease free living, is proud to announce its partnership with Guest DirectSM, the nation's leading hospitality contact center to provide central reservation services and support guest relations.
“InTown Suites® strives to deliver the best value possible for our Guests,” says Jonathan Pertchik, CEO of InTown Suites®. “We are constantly working to improve our services and amenities to enhance that value. Our partnership with Guest Direct has effectively and efficiently extended our core team and resources so we can better serve our Guest’s needs and deliver the best value in town.”
Using “Guest DirectSM represents a monumental shift in the day-to-day operations of our properties,” says Collier Daily, InTown Suites® Director of Marketing & Communications. “In the past, our General Managers were tasked with managing their individual properties and fielding phone calls about reservations and general property questions. Through this partnership, we are able to route calls more efficiently which has allowed property staff to focus on what they do best, taking care of the Guest’s on property.”
“We are making major improvements across all of our properties,” adds Collier. “These enhancements include adding more than 10,000 new 42” HD TV’s in our suites and upgrading to very fast wireless internet service. These things make our Guests feel more comfortable and at home during their stay at InTown Suites. These upgrades are generating even more calls to our properties and the partnership with Guest Direct allows us to answer all of these inquiries.”
“With all the exciting developments across the InTown Suites® portfolio, our team is enthusiastic about the opportunity to be an integral extension of the company,” states Robert W. Nolan, Jr., CEO of Guest DirectSM. “Whether we are delivering a reservation experience that leads to an increase in conversions, fielding questions and supporting Guest relations, or simply assisting the General Managers by shouldering the call volume, the Guest DirectSM team is proud to be the voice of InTown Suites.”
“At Guest DirectSM we take pride in what we do, every person who calls has a unique need and deserves the special attention our Specialists provide,” says Mr. Nolan. “We do our best to take care of our Customers’ Customers so our Clients, like InTown Suites®, can focus on what they do best – provide the best value in town.”
To find out more about InTown Suites®, or to find a property near you, please visit InTownSuites.com.
About InTown Suites®
InTown Suites is the alternative to extended stay hotels and short-term housing. We offer more than 130 locations in 21 states and are growing to serve you even better. With our "no lease required" policy, guests can stay as long as they need and be free to move when they are ready.
We provide everything you need to feel at home – for one low weekly rate! Our locations also offer a community-like atmosphere, so you'll always feel comfortable and welcome. Our guests don't check-in, they move-in. To find out more, please visit http://www.intownsuites.com.
About Guest DirectSM
Founded in 1997, St. Louis-based Customer Direct and its Guest DirectSM division provide outsourced call, email and chat sales & support services for a wide variety of clientele. These services include customer care, multi-tier technical support and back-office fulfillment.
Customer Direct and its Guest DirectSM division serve domestic and international clients from a wide variety of industries such as hospitality, Internet retail, publishing, catalog sales and health care. For more information, please visit www.guestdirect.com, or contact us at firstname.lastname@example.org or toll free at 800-332-3756.