NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care outsourcing provider, announced today the grand opening of the Company’s Glasgow, Kentucky contact center facility, which is dedicated entirely to providing customer support for Best Buy Co., Inc. To celebrate the event, Sitel is hosting a ribbon-cutting ceremony at 12:15 p.m. CDT on August 10, 2011. Local and state government officials and Sitel and Best Buy executives are expected to be in attendance.
Sitel announced the partnership with Best Buy in January 2011 to support the retailer’s sales, service and technical support programs. Since then, Sitel has hired more than 600 call center agent and management-level positions at the Glasgow site to manage inbound call, outbound call, email and interactive chat services for Best Buy nationwide.
“The response from the Glasgow community has been outstanding and Sitel is excited to continue to attract the area’s top talent to join our team,” said Bert Quintana, president and chief operating officer for Sitel. “As we celebrate our partnership with Best Buy, we are defined by outstanding customer service, creating exceptional value in every customer interaction and exceeding the industry standards for customer support.”
For more on the Sitel and Best Buy partnership, Peter Ryan, Ovum's lead analyst for contact center outsourcing and BPO, provides commentary and analyst in this video link: http://bit.ly/nymp1x.
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WHO: |
Kentucky Senator David Givens, Senate District 9 | ||
| State Representative Johnny Bell, Glasgow | |||
| Rhonda Trautman, Glasgow Mayor | |||
| Glasgow Chamber of Commerce | |||
| Sitel and Best Buy executives | |||
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WHAT: |
Sitel Glasgow, Ky. Call Center Facility Grand Opening | ||
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WHEN: |
Wednesday, August 10, 2011 | ||
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11:00 a.m. – 12:15 p.m. CDT — Reception and Arrival of Guests |
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12:15 p.m. – 1:00 p.m. CDT — Ribbon Cutting |
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1:00 p.m. – 3:00 p.m. CDT — Awards and Employee Recognition |
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WHERE: |
101 Hilltopper Way, Glasgow, Ky. | ||
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MEDIA OPPORTUNITIES: |
Photo opportunities of the ribbon-cutting ceremony | ||
| Remarks/Interview with Sitel spokesperson | |||
| Remarks/Interview with Best Buy executive | |||
| Remarks/Interview with state and local government officials | |||
About Sitel
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.