BIRMINGHAM, United Kingdom--(BUSINESS WIRE)--GMT Corporation, a global industry leader in enterprise workforce management and performance optimisation solutions, and IP Integration, a recognised brand for leading business communication solutions, today announced a strategic reselling agreement. Under the terms of the agreement, IP Integration will be entitled to market and sell the award-winning GMT Planet® workforce optimisation solution.
GMT Planet is a proven enterprise workforce management and performance optimisation software suite that helps put the right people in the right place at the right time – to achieve the right business results. Contact centre clients worldwide report significant operational benefits through their use of GMT Planet, such as lower contact centre operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
GMT Planet offers a powerful and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment.
“IP Integration is one of the UK’s leading suppliers of comprehensive business communication solutions,” explained Keir Woolhouse, director of Europe, Middle East and South Africa sales for GMT. “The breadth and depth of their client and partner network make them a perfect fit for GMT. Their reputation is second to none and I am confident IP Integration will be a great ambassador for GMT.”
IP Integration's philosophy is to build long term relationships through the provision of sound business advice. Its aim is to apply knowledge and expertise to its customers’ operations to enable them to integrate solutions that increase business productivity and commercial savings.
IP Integration’s portfolio of products and services are designed to address specific needs while their professional services teams have the expertise to tailor solutions to address more complex challenges. Customers benefit with a rigorous programme of evaluation through the knowledge share of industry veterans and the dynamism of an agile independent business.
“The addition of GMT Planet to our portfolio enables IP Integration to offer industry-leading workforce optimisation solutions to our customers,” said Steve Walker, Managing Director of IP Integration. “Today it is becoming increasingly essential for more and more organisations to determine how users are interacting with critical business applications to respond effectively.”
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GMT Corp. is a leading provider of workforce management and performance optimisation solutions enabling companies to improve customer service and sales while decreasing labour expenses. Deployed in contact centres, branch offices or back office departments, GMT’s products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimisation solution; GMT On-Demand™, its SaaS workforce optimisation solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT’s solutions include Eurostar, Ingenico, West Midlands Police, and Contact 1-2-1. The company is privately-held with headquarters in Atlanta and offices in the U.K. and Australia. For more information, visit www.gmt.com. Follow GMT on Twitter: www.twitter.com/gmtcorporation.
ABOUT IP INTEGRATION
As a leading Unified Communications and Contact Centre Systems Integrator, IP Integration’s goal is very simple: to help clients derive the maximum commercial benefit through the intelligent and flexible design and deployment of technology. Success is measured in our customer retention rate and through customer feedback.
In any competitive environment the need to focus on core strengths is paramount to success, and the rate of change of technology can be a distraction. IP Integration strives to understand your business and bring expert knowledge to deliver innovative solutions, either in conjunction with your IT team, or to become your trusted team and provide a hosted or managed solution.
The depth of knowledge at IP Integration encompasses fixed and mobile transmission of voice and data and it’s interaction with applications. The in-house development team ensures the solution is designed to your needs, rather than your business adapting to the technology.
IP Integration has long and established partnerships with the industry’s most respected players, including GMT, Avaya, Cisco, Verint, Extreme Networks, Convergys and CTI Labs. Combining these technologies with IP Integration’s dynamic approach and can-do attitude ensures that projects are delivered on time and to budget, and enable customers to realise tangible benefits.
For more information, visit www.ipintegration.com or call +44 (0) 118 918 4600
© 2011 GMT Corp. All rights reserved. All materials provided, regardless of form, are the exclusive property of GMT Corporation. GMT Corporation’s products may be covered by one or more United States, European or other International patent or application. GMT, GMT Planet, “Accurate. Easy. Affordable.”, “Workforce Optimisation for the WHOLE Enterprise”, “SureServices”, “SureStart”, “SureCare”, “SurePerform”, “Delivering on the Promise”, “GMT QualityLink” and the GMT Planet logo are trademarks or registered trademarks of GMT Corp. All other trademarks are the property of their respective owners.