Grafana Labs Brings AI-Powered Observability to Latin America With Observability Sessions Santiago Event

Grafana Labs to bring together IT leaders in Santiago, as LATAM Airlines, Casas Bahia, and Hona lead a new wave of AI-driven observability adoption across LATAM

SANTIAGO, Chile--(BUSINESS WIRE)--Grafana Labs, the company behind the open observability cloud, is bringing its Observability Sessions event series to Santiago on April 15, connecting engineering leaders, partners, and customers across Latin America to explore the next frontier of AI-powered observability. The event comes amid strong regional momentum for Grafana Labs, which has grown its local team by 30% over the past two years to support increasing demand for open, scalable observability solutions. Organizations across Latin America—including LATAM Airlines, Casas Bahia, and Hona—are adopting Grafana Cloud to better manage complex distributed systems, control costs, and apply AI to accelerate troubleshooting and incident response.

“We considered self-hosting the open source version, but when we calculated the engineering time for setup and maintenance versus Grafana Cloud, Grafana Cloud made much more sense,” Matías Delgado, Staff Software Engineer at Hona, said. “Grafana Cloud lets us understand our services, create real SLOs, and fix problems before they affect customers. It’s become essential to how we build.”

During the event, attendees will hear directly from regional practitioners and Grafana Labs experts through technical deep dives, customer-led sessions, and hands-on demonstrations. Event partners include: Nixe and LIDD.

“Latin America, especially in the Southern region, is a fast-growing region for Grafana Labs, and we’re seeing teams move quickly from adopting observability to operationalizing AI within their workflows,” said Fernando Paredes, Senior Enterprise Account Executive at Grafana Labs. “Observability Sessions Santiago is an opportunity to bring the community together to share real-world experiences and explore what’s next.”

AI-Powered Observability: The Shift to Agentic
The release of Grafana Assistant, now generally available in Grafana Cloud, marks a significant step forward in how engineering teams interact with their observability data. Rather than writing complex queries or navigating between tools, users can ask questions in plain language and receive contextual, actionable answers. Assistant Investigations, now in public preview, takes this further: acting as an autonomous, multi-step agent that coordinates across metrics, logs, traces, and profiles to surface root causes and recommend remediation during incidents.

Data from Grafana Labs' 2026 Observability Survey reflects just how much Latin American engineering teams stand to gain from these advances. Across the region, practitioners cite root cause and correlation analysis as the area of highest potential value for AI, with more than 61% of South American respondents describing it as the use case where AI could deliver the most impact.

These figures signal that organisations in Latin America are not merely adopting observability tools; they are leaning into AI-augmented observability as a strategic priority.

Register for Observability Sessions Santiago to learn how leading Latin American engineering teams are applying AI to improve reliability and accelerate incident response.

About Grafana Labs
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale, enabling organizations to see, understand, and act on all their disparate data so they can move at the speed of their ambitions. Today, more than 25 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,400+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.