Clutch Launches Second Customer Hub in Ottawa’s Bayshore Shopping Centre

Canada’s leading online car retailer expands its physical footprint, building on the success of its first Customer Hub to bring greater accessibility, transparency, and convenience to Ottawa customers

TORONTO--(BUSINESS WIRE)--Clutch, Canada’s fastest-growing online used car retailer, announces the opening of its first Customer Hub in Ottawa's Bayshore Shopping Centre (100 Bayshore Dr, Ottawa, ON). This opening marks a significant milestone in Clutch’s mission to make buying and selling pre-owned cars easier, more convenient, and accessible to all Canadians.

To celebrate the grand opening, Clutch will have refreshments and goodies available for anyone who stops by on Saturday, April 11th for the grand opening.

Clutch’s Customer Hub will be a pickup and drop-off point for Ottawa customers who opt to buy or sell a used vehicle through Clutch.ca. As Clutch continues to grow, these hubs will play a crucial role in complementing the digital-first model, offering both convenience and human connection.

“We’ve seen how impactful a physical space can be in connecting with our customers,” says Dan Park, CEO of Clutch. “Transparency and convenience are core to our business, and giving Canadians the flexibility to engage with us how they want, whether fully online or with in-person support, is important as we continue to grow across Canada.”

Services Offered Include:

• Convenient Pick-Up and Drop-Off: This location will serve as a centralized hub for customers to pick up or drop off vehicles purchased or sold through Clutch.ca, streamlining the handoff experience.
• On-Site Support from Clutch Experts: Friendly, knowledgeable Clutch experts will be available on-site to facilitate vehicle hand-offs and ensure a smooth, seamless experience.
• Guided Digital Shopping: Customers can browse Clutch’s full online inventory using dedicated in-store computers, with staff available to assist in navigating listings, comparing vehicles, and answering any product-related questions.
• Supported Real Offers: Clutch experts are available to help customers list their car online and get a real offer based on its value within 2 minutes.
• Customer Education and Guidance: Clutch experts will provide in-person guidance on the digital car-buying or selling process.

For more information, visit clutch.ca or stop by the grand opening on April 11th, 2026.

About Clutch:

Founded in 2016, Clutch is Canada’s leading online retailer for pre-owned vehicles. Clutch aims to provide an incredible car buying experience for its customers by bringing a best-in-class e-commerce experience to the Canadian pre-owned car industry. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles at low prices and access an end-to-end online purchase experience which includes financing, insurance, and seamless home delivery. Clutch ensures complete peace of mind with each car being backed with a standard 10-day money back guarantee and 210-point inspection. Clutch is headquartered in Toronto and services Ontario and Nova Scotia, with sell-side services also available in British Columbia.

To learn more about Clutch visit clutch.ca. Read more on our blog here.