CORA Loyalty Adds James Mulroney as Chief Customer Officer

Company adds CCO to lead customer experience, business development and marketing initiatives

TORONTO--(BUSINESS WIRE)--CORA Loyalty, the loyalty portfolio arm of CORA Group (“CORA”), has added James Mulroney, PhD, to its executive leadership team. In his role as Chief Customer Officer (CCO), Mulroney will lead CORA Loyalty’s global client organization, with a focus on driving client success, deepening strategic partnerships, and accelerating growth across the portfolio.

“CORA’s growth and innovation are grounded in a deep commitment to customer success – something I’m incredibly passionate about,” said Mulroney. “I look forward to partnering with our clients and our teams to deepen engagement, improve retention, and help brands build stronger connections with both customers and employees.”

Mulroney brings nearly 30 years of IT and business-strategy leadership with deep expertise in AI-driven customer insight, loyalty and ecosystem strategy, and enterprise transformation. He most recently served as Global Senior Vice President of Client Engagement at Loyalty Juggernaut, where he led international teams on retention, renewals, and expansion across multi-million-dollar SaaS portfolios. Mulroney has also led digital-transformation and personalization programs for Majid Al Futtaim, Microsoft and Digital 14.

“James brings the rare combination of enterprise technology leadership and deep loyalty expertise, which is exactly what we were looking for to support our next phase of growth,” said Beth McCoy, CEO of CORA Loyalty. “He knows how to align teams around a single goal: helping our clients create loyalty programs that deliver real, lasting value.”

About CORA Group

CORA Group is a collective organization redefining advancement through the acquisition, strengthening, and growth of over 30 independent software brands worldwide. Our roots in construction and food service have expanded to include debt collection & recovery, wine/spirits, moving/storage, loyalty, legal, and long-term care verticals. Today, we are proud to serve over 50,000 customers in 10+ markets with industry-leading enterprise software and related services. CORA Group operates as one of the primary operating groups under Jonas Software, a subsidiary of Constellation Software Inc. This relationship reinforces CORA’s commitment to delivering industry-leading solutions and benefiting from the extensive resources and support provided by Jonas Software and Constellation Software Inc.