Amalga Group, Led by CEO Jens Erik Gould, Opens New Operations Site to Expand Nearshore BPO Services

Amalga Group’s new facility strengthens secure, scalable operations for U.S.-based clients as demand for nearshore BPO accelerates

AUSTIN, Texas--(BUSINESS WIRE)--Amalga Group, led by Founder and CEO Jens Erik Gould, has opened a new operations site in Monterrey, Mexico. The move expands Amalga Group’s nearshore business process outsourcing (BPO) capabilities amid rising demand for secure, scalable, and high-quality cross-border operations.

The new facility marks a significant step in Amalga Group’s North American growth strategy. It also strengthens the company’s ability to support clients across the United States with dedicated teams and operational infrastructure aligned to U.S. time zones.

Amalga Group is led by Founder and CEO Jens Erik Gould, who has positioned the company around a model of dedicated teams, operational accountability, and U.S.-aligned service delivery supported by Latin American talent.

“Amalga outgrew our previous space, so we built something better,” said Jens Erik Gould. “This is a larger, fully operational site with teams supporting clients in a range of industries every day. The Monterrey location gives us the infrastructure to continue growing while maintaining the level of performance and accountability our clients expect.”

Amalga Group’s new Monterrey operations site has been active since January and supports a range of BPO functions, including customer support, back-office operations, legal operations and software engineering. The expansion reflects broader industry trends toward nearshoring, with companies seeking closer geographic alignment, improved collaboration, and more resilient operational models.

A key feature of the new site is its emphasis on data security and controlled access environments. Jens Erik Gould noted that enterprise clients are increasingly prioritizing operational safeguards when evaluating outsourcing partners.

“Buyers are asking more detailed questions about security, access, and data protection,” said Jens Erik Gould. “We designed our Monterrey site with those expectations in mind, including controlled entry, badge-based access, and dedicated spaces for specific client work.”

Amalga Group is ISO 27001 certified, and the Monterrey facility incorporates physical and operational controls designed to support clients handling sensitive information, including restricted access areas and policies governing devices and data handling within the operations floor.

In addition to infrastructure and security, the company has invested in employee experience as part of its approach to workforce stability. Jens Erik Gould highlighted that retention remains a central challenge in the BPO sector and that the work environment plays a vital role alongside compensation and career development.

“Retention is a challenge across the industry,” said Jens Erik Gould. “We believe environment and team culture are important factors, and we’ve designed this space to support both performance and long-term engagement.”

The Monterrey location includes shared spaces, break areas, and a rooftop cafeteria, reflecting Amalga Group’s focus on creating a workplace that supports employee well-being and productivity.

Monterrey has become a leading destination for nearshore operations due to its skilled talent pool, established business infrastructure, and proximity to the United States. Amalga Group’s expansion into the region positions the company to better serve clients seeking nearshore BPO solutions with strong operational oversight.

Jens Erik Gould credited the company’s internal teams for executing the transition to the new site while maintaining uninterrupted service. “The team managed the transition seamlessly and kept operations running without disruption,” he said. “That consistency is critical for our clients and a core part of how we operate.”

A video showcasing the Monterrey operations site is available here.

The new facility provides Amalga Group with additional capacity to support existing clients and onboard new programs as demand for nearshore BPO services continues to grow.

About Jens Erik Gould

Jens Erik Gould is the Founder & CEO of Amalga Group, a U.S.- and Latin America-based nearshore outsourcing company specializing in providing highly qualified managed services for the legal, financial services, retail, and technology industries. Previously, Gould worked in the financial sector, contributing his skills to firms such as Apollo Global Management.

About Amalga Group

Amalga Group delivers nearshore BPO, shared services, and managed operations solutions, helping organizations scale customer service, sales, intake, accounting, and software engineering functions from Latin America. Its model emphasizes operational ownership, accountability, cultural proximity, and efficiency, supporting clients across legal, engineering, healthcare, and other business sectors.