CI&T and Valleys to Coast Modernise Housing Systems to Improve Services for 18,000 South Wales Residents

New unified platform removes administrative hurdles, allowing teams to focus on residents and the quality of their homes.

LONDON--(BUSINESS WIRE)--CI&T (NYSE: CINT), a global partner in tech-integrated business solutions, has partnered with Valleys to Coast (V2C), a not-for-profit housing association, to modernise its core systems and improve how it serves more than 18,000 residents across South Wales.

Valleys to Coast manages over 6,000 homes with a mission to build safe, supportive communities. However, disconnected housing systems meant key housing and repairs information sat in separate platforms, limiting visibility across teams. Staff were often required to manually transfer data between systems, creating delays, missing tasks and reducing the time available for direct resident support.

Putting Focus Back on the Home

CI&T worked with Valleys to Coast to bridge these gaps, connecting housing and repairs data into a single, real-time platform, creating a single source of truth. By automating the exchange of information between teams, void properties can be identified and prepared more quickly, helping reduce the time homes sit empty and allowing properties to be prepared more quickly for new residents.

The integration ensures important resident information is synchronised across systems in real time. This provides frontline teams with clearer visibility before attending a property and reduces the risk of critical details being missed.

With a unified view of every tenancy, staff can now provide immediate, empathetic answers to residents' questions. The aim is not just technical integration, but the removal of administrative friction so teams can focus on residents and the quality of their homes.

Leadership Perspectives

“CI&T has helped us improve the lives of real people in tough situations by creating a platform to put the right information in front of the right colleagues as soon as they need it,” said Matt Lucas, Director of Technology, Digital & Data at Valleys to Coast. “This step change in capability is transformative for Valleys to Coast, and we couldn’t have done it alone.”

Roberta Mota, Chief Client Officer, EMEA at CI&T, added: “Fixing the data bottlenecks in V2C’s systems has unlocked meaningful improvements for residents and teams alike. When the right information is there at the right moment, homes are ready sooner, and people feel better supported. That’s the kind of impact technology should deliver - removing the friction so the focus can stay on the individual and their home.”

By modernising these core operational processes, V2C is strengthening its digital foundation, improving transparency across teams and freeing up time and resources that can be reinvested into supporting residents and communities. The partnership is designed to ensure the technology works for V2C’s people – both staff and residents.

Learn more about the case study here.

About CI&T

CI&T (NYSE: CINT) is a global partner in tech-integrated business solutions for 100+ large enterprises and fast-growth clients. With a 30-year track record of helping clients navigate change, CI&T delivers accelerated business impact through deep expertise across AI, strategy, customer experience, software development, cloud services, data, and more. CI&T’s proprietary AI management system, CI&T FLOW, boosts team productivity, ensuring fast, efficient, and scalable delivery of world-class solutions. The company operates globally, supported by over 8,000 professionals across 10 countries.

About Valleys to Coast

Valleys to Coast is a not-for-profit organisation that owns and manages over 6,000 homes across Bridgend and South Wales. It is committed to building communities where people feel safe and supported.