Bloom Launches TranslateOS, a Next-Generation Translation Service, to Dramatically Lower Cost and Improve Quality in Healthcare Connections

BLOOMINGTON, Ind.--(BUSINESS WIRE)--Bloom, a leading provider of healthcare enrollment, member engagement, and innovative technology solutions, today announced the launch of TranslateOS, an AI-powered, real-time translation service. This new service delivers access, in seconds, to 99+% of translation requirements with Live Transcript capabilities at 40% less than the cost of traditional human translation services.

TranslateOS is designed to address three critical pain points of legacy translation services: access, quality and cost. Activating a TranslateOS call connects users with a translator for over 70 languages, in just seconds. Delivering consistent, reliable translation across all languages, TranslateOS never leaves you guessing when a translator will join your call. As to quality, comprehension and accuracy are the foundation of meaningful customer engagement. TranslateOS Live Transcript enables real-time visibility into translated conversations, increasing comprehension and clarity. In today’s cost-conscious environment, getting more for 40% less is exactly what healthcare needs.

“The launch of TranslateOS is our next step in a series of technology solutions designed to deliver substantial cost savings and customer experience improvements to our customers,” said Sherman Rogers, CEO and Founder of Bloom. “Leveraging next-generation AI opens doors to many opportunities, and it all begins with solving a fundamental problem: efficiently removing the language barriers of today, while creating auditability and compliance at scale. TranslateOS does exactly that.”

TranslateOS introduces an innovative Customer Portal and National Command Center that transform translation service management. Built for HIPAA and SOC 2 compliance, they provide visibility and control not found in legacy services:

• Automatic call recordings and searchable transcripts for every call
• Real-time service level monitoring and agent utilization reports
• Full data ownership, ensuring all records remain the property of the customer

“TranslateOS delivers market-leading AI translation capabilities without disrupting existing workflows,” said Craig Wigginton, CTO of Bloom. “Our National Command Center enables human-in-the-loop monitoring of translation performance, at a price point significantly lower than legacy translation services, while delivering superior performance and reliability.”

TranslateOS integrates seamlessly into existing service center workflows without costly installations or software installed on the agent desktop and enables deployment in minutes. Faster access, highest compliance and quality, and significant cost savings.

About Bloom

Bloom empowers human connections through technology-driven services and solutions, creating better outcomes and more effective connections for healthcare companies and customers. To learn more, visit translateos.com and www.BloomThrives.com.