On Tap Credit Union Strengthens Leadership Team with New VP of Member Engagement & Retail Operations and Director of Lending

GOLDEN, Colo.--(BUSINESS WIRE)--On Tap Credit Union is proud to announce the addition of two key leadership roles designed to further enhance the member experience and support the credit union’s continued growth. The credit union has appointed Amanda Kutzler as Vice President of Member Engagement & Retail Operations and Neda Milani as Director of Lending.

“These leadership additions reflect our continued commitment to crafting meaningful solutions that strengthen relationships with our members and support their financial well-being,” said Tracie Wilcox, President and CEO of On Tap Credit Union. “As we grow, it’s critical that we continue investing in experienced leaders who can elevate the member experience while driving operational excellence.”

As Vice President of Member Engagement & Retail Operations, Amanda Kutzler will oversee branch operations, member service strategy, and engagement initiatives across all delivery channels. This role is focused on enhancing the in-branch and digital experience, ensuring consistency, efficiency, and a member-first approach throughout every interaction.

In the role of Director of Lending, Neda Milani will lead On Tap’s lending strategy, operations, and product development. The position is responsible for driving responsible loan growth, improving member access to lending solutions, and ensuring strong performance across consumer and business lending portfolios.

“These roles are critical to supporting both our members and our team,” added Wilcox. “By strengthening leadership in member engagement and lending, we’re positioning On Tap to continue delivering exceptional service while meeting the evolving needs of our community.”

Both leaders bring deep industry experience and a shared commitment to On Tap’s mission of helping members thrive financially. Their expertise will play a key role in advancing strategic initiatives, improving operational efficiency, and supporting long-term organizational goals.

About On Tap Credit Union®

Formerly known as Coors Credit Union, On Tap Credit Union is a full-service cooperative financial institution dedicated to serving individuals living and working in Jefferson, Denver, Boulder, and Larimer counties. Established in 1954, the credit union manages $400 million in assets and boasts a membership of 20,000 individuals who are also owners of the organization. On Tap Credit Union offers personalized financial consultations and a wide range of financial solutions, including a host of consumer banking solutions from a robust deposit suite to vehicle, mortgage, and home equity loans, credit cards, insurance, investment accounts, and financial guidance. Additionally, the credit union provides a comprehensive array of business services, featuring a variety of commercial lending solutions. All of these products and services are delivered on an advanced online banking platform to ensure service anytime, anywhere. To learn more about On Tap Credit Union, follow them on Facebook, Instagram, or LinkedIn.