Tavant Enables Vast Efficiency Improvement at PRMI with TOUCHLESS® AI Mortgage Automation Platform

Top-ranked, national mortgage lender achieves 75% gain in operational efficiencies, ability to seamlessly scale loan production, and significantly improve borrower experience

SANTA CLARA, Calif.--(BUSINESS WIRE)--Tavant, a leading platform-powered AI transformation specialist, announced today that Primary Residential Mortgage, Inc. (PRMI), a leading national, independent, full-service residential mortgage lender, successfully deployed Tavant’s TOUCHLESS® AI Mortgage Automation Platform across its branches nationwide.

PRMI has reported measurable gains from using TOUCHLESS®, including increased throughput of funded loan volumes, reduced cycle times, and increased staff productivity through automation of much of the process from application submission through clear-to-close. Additionally, PRMI has registered operational efficiencies of 75% in central processing and underwriting, for example, reducing underwriting time from three hours to less than one hour per loan. Efficiency gains have equipped PRMI team members to handle more complex and diverse loan products as volume increases.

“Tavant’s continued partnership and collaboration have been instrumental in PRMI’s transformation,” said Corban Wells, Vice President of Technology Management at PRMI. “With TOUCHLESS®, much of the process is automated, generating substantial savings in time and resources, as well as increasing the accuracy of every loan file in the Touchless workflow. Tavant functions as a true extension of our team. Their in-depth knowledge of the mortgage industry and hands-on experience were instrumental in supporting change management and adoption across our entire company for this AI Automation Platform.”

With TOUCHLESS®, underwriters now operate in an exception-based review model, focusing on higher-risk scenarios rather than routine checks. Loan officers benefit from cleaner files, real-time pre-underwriting document analysis, updates during processing and underwriting, and fewer back-and-forth condition cycles. Borrowers have more certainty at every step of the application and loan origination process, with an accurate needs list that aligns with their specific situation. Every action and AI-powered decision is logged, traceable, explainable, auditable, and aligned with PRMI’s ever-evolving compliance standards and GSE expectations, while at the same time improving the experience of every role along the mortgage origination activity chain.

“PRMI’s immediate success with TOUCHLESS® demonstrates the impact of AI-powered automation,” said Hassan Rashid, President of Fintech at Tavant. “They are now seamlessly scaling quality and consistency across every branch, while empowering their teams to focus on complex loan scenarios where human-in-the-loop expertise and judgement matter most.”

About Tavant

Tavant is a leading platform-powered AI Transformation specialist focused on helping enterprises unlock the power of AI and accelerate transformation. Combining deep business expertise, relentless client focus, extraordinary technical DNA, and proprietary AI platforms, Tavant delivers intelligent automation and AI-driven business transformation to global Fortune 500 enterprises. All while operating at the forefront of GenAI-enabled IT in application development, legacy system modernization, and IT management. Headquartered and founded in Silicon Valley, Tavant operates globally with offices and development centers in the US, Europe, India, and Japan. For more information, visit www.tavant.com or follow Tavant on LinkedIn.

About Primary Residential Mortgage, Inc. (PRMI)

Primary Residential Mortgage, Inc. (PRMI) is a nationwide, multibillion-dollar operation cofounded in 1998. Its top leaders are authorities in the mortgage industry. With over 150 branches, licensed in 49 states and more than 1,200 employees, PRMI has been repeatedly recognized as a top mortgage lender. For more information, call 800-255-2792, visit primeres.com, or follow us on LinkedIn, Twitter and Facebook. PRMI is an Equal Housing Lender. NMLS #3094.