TeamDynamix Growth Fueled by Migration Away from Legacy ITSM Complexity

This momentum is fueled by a 50% increase in large enterprise customer wins as IT leaders turn to no-code ITSM for agility and lower administrative overhead, alongside a 60% surge in AI and automation adoption and an 80% increase in ITAM uptake.

COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, a leading provider of AI-powered Enterprise Service Management, automation, and IT Asset Management (ITAM) solutions, is seeing accelerated growth in the enterprise market as organizations adopt its unified, no-code platform. Momentum is being driven by increased demand for no-code IT Service Management (ITSM) with automation, the launch of AI Service Assist, and a requirement to bring ITAM and ITSM together in one view.

“We’re seeing a clear shift in the enterprise market,” said Rod Mathews, Chief Executive Officer of TeamDynamix. “Organizations want truly modern, no-code enterprise service management with native AI, automation, integration, and asset intelligence in a single platform without the administrative burden of legacy systems. Our customers are getting real value as illustrated by a 40-90% decrease in resolution time, 30-60% ticket deflection rate, and the elimination of 2-3 months of manual work by technicians.”

To support this growth, TeamDynamix has added industry veteran Andy Ruse to its leadership team as Chief Revenue Officer. Ruse brings more than 24 years of experience scaling high-growth SaaS companies, including LogicGate, Accruent, and Ivanti, with over two decades focused on the ITSM market.

“TeamDynamix is winning because customers want enterprise-grade capabilities without the overhead of legacy platforms,” said Andy Ruse. “What stands out is how mature and satisfied the customer base is. Organizations are not just adopting ITSM, they’re expanding into full enterprise service management with powerful integration and automation at the core. That’s what enables true digital transformation across IT and the business, without draining budgets or resources.”

Platform Momentum in the Enterprise Market

• 50% year-over-year increase in net new logos over $200K ARR, driven by growth in enterprise accounts, including a
  $16 billion health insurance company, an $8 billion hardware retailer, and a $2 billion financial services company. As enterprises move away from complex, admin-heavy legacy platforms, demand is increasing for modern solutions that combine AI, automation, and enterprise integration on a no-code platform.
• 60% increase in AI and automation adoption, reflecting rising demand for a modern, mature approach to enterprise service management that delivers real, tangible value. The launch of AI Service Assist for ITSM introduces AI-guided workflows that automate high-volume service requests and accelerate resolution. AI Service Assist and Virtual Support Agents help IT teams optimize service delivery and reduce manual effort without increasing headcount.
• 80% increase in year-over-year ITAM adoption as enterprise companies have an increased desire to combine ITSM and ITAM, bringing the two solutions together on a single platform. ITAM offers deep software and hardware usage tracking, compliance insights, and cost optimization features. Together, the unified ITSM + ITAM platform gives customers full visibility for expedited service delivery.

Highly Ranked ITSM Platform

TeamDynamix continues to earn strong industry recognition, including top customer reviews from Gartner Peer Insights^® and the top ranking on the Info-Tech Software Reviews^® ITSM enterprise quadrant. Reviews highlight ease of administration, rapid time to value, and the ability to deliver enterprise-grade capabilities without the cost and complexity of legacy platforms.

About TeamDynamix

We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit www.teamdynamix.com.