Hexure Launches First Fully Digital NIGO Resubmission Workflow to Accelerate Time to Issue

A modern digital solution that transforms NIGO resolution across life, annuity, and other insurance product lines.

DALLAS--(BUSINESS WIRE)--Hexure, the leader in AI-powered sales automation solutions for the insurance and financial services industry, today announced the release of NIGO Resubmission, the first fully digital, end-to-end workflow designed to eliminate Not-In-Good-Order (NIGO) applications, one of the industry’s most persistent operational challenges.

"This end-to-end workflow replaces years of manual rework with a faster, data-driven model that moves business through the pipeline and unlocks revenue sooner.”
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NIGO applications have long stalled business, driven up costs, and created frustration for advisors and clients. While digital solutions have evolved, NIGO correction has remained stuck in manual, outdated processes. Hexure’s new solution replaces that burden with a transformational, fully digital workflow that eliminates friction, accelerates case movement, and gives real-time visibility at every step.

“For years, carriers have been forced to manage NIGO corrections through processes that were inefficient, opaque, and disconnected,” said Eric Opiela, VP of Product Management at Hexure. “With NIGO Resubmission, we’re delivering a game-changing step forward, giving carriers complete control, advisors total clarity, and the industry a modern way to resolve NIGOs. This end-to-end workflow replaces years of manual rework with a faster, data-driven model that moves business through the pipeline and unlocks revenue sooner.”

Hexure’s NIGO Resubmission sets a new standard for NIGO resolution by giving carriers a precise, streamlined workflow to annotate issues, unlock only the fields that require changes, request missing items, and provide advisors with clear, actionable guidance within Hexure’s FireLight platform. The workflow delivers real-time status tracking, audit trails, and field level validations, and integrates seamlessly with carrier operations. It also provides insights that strengthen compliance and improve long-term In‑Good‑Order (IGO) rates.

“Launching the first fully digital NIGO resubmission solution is an important milestone for Hexure and for the industry,” said Opiela. “It reflects our commitment to solving the industry’s most persistent operational challenges with technology that truly makes a difference, streamlining workflows, reducing risk, and improving the overall experience for all users in the ecosystem.”

About Hexure

Hexure is the trusted leader in digital and AI-powered sales automation solutions for insurance, financial services, and wealth management. We help carriers and distributors transform how they sell and service products with technology that accelerates submissions, speeds time to market, and delivers fully digital, compliant workflows. Our solutions improve accuracy, eliminate paper processes, and drive revenue growth. With proven expertise and a commitment to innovation, Hexure’s integrated AI-driven capabilities deliver smarter experiences and greater efficiency, helping carriers and distributors stay competitive in a rapidly evolving market. Learn more at hexure.com.