Ambience Healthcare Partners with MultiCare Health System on Enterprise Rollout of AI Platform

SAN FRANCISCO--(BUSINESS WIRE)--Following one of the most comprehensive evaluations of ambient AI technology in healthcare, MultiCare Health System, based in Tacoma, WA, has selected Ambience Healthcare for an enterprise-wide deployment of its AI platform for documentation, coding, and clinical workflows. The initiative advances clinician well-being, patient experience, and documentation quality across the organization.

The deployment follows a rigorous, head-to-head evaluation throughout 2025 that included more than 550 clinicians across more than 20 specialties. MultiCare evaluated three leading ambient AI solutions using a standardized framework focused on patient experience, clinician satisfaction, administrative burden reduction, and financial sustainability. Ambience demonstrated clear differentiation across usability, clinical impact, and provider satisfaction, emerging as the top-performing platform in the evaluation.

“We weren’t interested in hype. We wanted proof of technology that could truly help our physicians, APPs and patients,” said Todd Czartoski, MD, executive vice president and chief physician executive at MultiCare. “Ambience didn’t just perform well, it was the clear favorite among our clinicians. When your front line staff overwhelmingly chooses a solution because it makes care better and their work easier, that’s where you invest.”

Ambience also achieved a Net Promoter Score that was 63 points higher than the next best solution evaluated, reflecting strong confidence and enthusiasm among frontline clinicians. Other key metrics include:

• Patient experience
  • 17% increase in patient face time, supporting clinician–patient interaction
• Clinical workflows and efficiency
  • 33% reduction in time spent on clinical documentation
  • 38% reduction in after-hours documentation time
  • 5% increase in wRVUs across all trial participants and encounters
  • 11% increase in documented HCCs per encounter
• Clinician adoption and utilization
  • 92% clinician adoption among participating providers
  • 81% of patient visits utilize Ambience across different specialties

“This is another example of MultiCare’s clinical and IT leadership coming together with a clear purpose, engaging the right stakeholders early, focusing on what matters, and scaling what works,” said Scott Waters, chief information officer at MultiCare. “Ambience proved its value not just in metrics, but in the smiles on our clinicians’ faces. When our providers thrive, our patients benefit.”

Over the next three months, MultiCare will expand Ambience to 1,500 clinicians across all specialties and care settings, guided by ongoing feedback from frontline providers.

About Ambience Healthcare

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.