ComEd Reminds Income-Eligible Customers to Take Advantage of Latest Program Designed to Provide Bill Relief

240,000 low- to moderate-income customers enrolled in new Low-Income Discount program

ROCKFORD, Ill.--(BUSINESS WIRE)--ComEd today joined Rockford leaders and community partners to highlight the availability and benefits of the newly launched Low-Income Discount (LID) program. The LID program, created in alignment with the Illinois Climate and Equitable Jobs Act, provides qualifying income-eligible customers with a percentage-based discount on their monthly electric bill based on income level. These discounts are designed to lower energy costs to 3% to 6% of total household income.

So far, 240,000 ComEd customers are enrolled in the LID program, with enrollment ongoing to support customers challenged to pay their energy bills. The introduction of new affordability options like the LID program comes at a critical time, as customers continue to feel the effects of rising energy supply costs. These stem partly from supply-demand imbalances that influence nearly half of energy bills and are passed on to customers without profit from ComEd.

"Through LID and other bill assistance programs, ComEd is delivering on our commitment to supporting all of the customers and communities we serve,” said President and CEO Gil Quiniones. “LID is a lifeline for customers navigating tough economic pressures and builds on the state’s Low Income Energy Assistance Program (LIHEAP) program and our other collective efforts that help eligible customers take advantage of opportunities to lower their energy costs this year.”

The LID program provides tiered discounts to customers with total household incomes up to 300% of the federal poverty level which, for a family of four, is $96,450. The actual maximum household threshold to qualify for LID may be different depending on the customer’s residential delivery class and other factors.

“Affordability remains one of the most pressing challenges families are facing here in Rockford, across our region, throughout Illinois, and nationwide,” said Rockford Mayor Tom McNamara. “The cost of nearly everything, from utilities to housing, continues to rise. We’re thankful to ComEd for creating a new program for our residents most in need.”

Customers have an opportunity to apply for LID at the same time they apply for state energy assistance programming, like LIHEAP and Percentage of Income Payment Plan (PIPP), offered at Community Action Agencies (CAAs). ComEd customers with incomes between 201% and 300% of FPL, or those who do not qualify for LIHEAP, may be eligible to participate in LID as a Tier 5 customer. These customers can enroll in ComEd’s LID program by visiting their local CAA, or self-enrolling through ComEd’s Smart Assistance Manager tool at ComEd.com/SAM.

The Rockford Health and Human Services (HHS) department is the state’s CAA for all of Winnebago and Boone counties, serving over 12,000 households last year through LIHEAP and PIPP energy assistance programs.

“In this time when the cost of basic necessities has significantly outpaced wages, we appreciate the opportunity to partner with ComEd to administer the LID and provide much needed economic relief to so many working families, seniors, individuals with disabilities, and other residents in need,” said Anqunette Parham, Executive Director of the Rockford HHS department. “With its expanded eligibility, the LID allows for over 35,000 households in Winnebago and Boone counties to now potentially save on their energy bills.”

Each Tuesday and Wednesday, the Rockford HHS department coordinates outreach events, which include LIHEAP intake. Click here for HHS’ most current schedule with locations.

Upon qualifying, customers become eligible to receive LID for 13 to 24 months, depending on their tier and enrollment date. While exact savings through the program vary based on a customer’s household income and delivery class, ComEd estimates the average eligible customer could save anywhere between 5% and 80% on their electric bill.

"Families are facing rising costs across the board these days,” said Illinois Sen. Steve Stadelman. “Because so many are struggling to put food on the table, pay for health care and heat their homes, I'm pleased to see ComEd offer assistance to those who are most vulnerable to help meet their basic needs."

ComEd’s other customer support programs

LID is ComEd’s latest program to provide relief to customers with past-due balances and help them manage energy use to save money on future bills. In 2025, ComEd helped connect more than 220,000 customers to over $108 million in financial assistance and other relief. This includes ComEd’s $10 million Customer Relief Fund, launched in collaboration with ComEd’s parent company, Exelon, that provided bill relief to more than 30,000 customers. For information on all of ComEd’s bill-support programs, visit ComEd.com/PaymentAssistance.

ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 company and one of the nation’s largest utility companies, serving more than 10.7 million electricity and natural gas customers. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state's population. For more information visit ComEd.com, and connect with the company on Facebook, Instagram, LinkedIn, X, and YouTube.