North Coast Credit Union Launches Mahalo’s Digital Banking Platform to Elevate Member Experience

~ New platform delivers modern features, seamless core integration, and improved operations ~

TROY, Mich.--(BUSINESS WIRE)--North Coast Credit Union (‘North Coast’) announced the successful launch of its new digital banking platform powered by Mahalo Banking, underscoring the credit union’s ongoing commitment to strengthen member service, modernize its digital experience, and streamline operational efficiency.

A key driver of North Coast’s selection of Mahalo was the platform’s deep, purpose-built integration with Corelation Keystone. Mahalo’s architecture is designed specifically to maximize the power of Keystone’s relational data structure, enabling real-time account visibility, consistent data flow, and unified workflows between the digital banking experience and the core. This ensures that both members and staff benefit from a banking environment that is fast, accurate, and tightly connected.

The implementation process was seamless. The Mahalo team provided consistent guidance rooted in extensive Keystone experience to ensure a smooth go-live process. “We felt completely supported by the Mahalo team,” said A.C. Griffith, CEO of North Coast. “Their deep knowledge of the platform and their mastery of how it interacts with Keystone helped us feel fully prepared for the transition. They were responsive to every question we asked and even supported us with a last-minute change to ensure a smooth launch. It was truly a collaborative effort.”

Since launching with Mahalo, North Coast has seen substantial enhancements in member experience and internal workflows. Members have gained access to advanced tools that make handling their finances easier and more convenient. The platform’s integration with Corelation Keystone enables members to complete transactions, track accounts, and manage credit cards seamlessly, while the staff benefits from optimized workflows and increased operational efficiencies.

“The new platform has been met with very positive feedback and strengthens our competitive position,” Griffith added. “Members can now address more of their financial needs independently, and our staff can manage member updates directly within KeyStone without maintaining multiple systems. The strength of Mahalo’s Keystone integration has truly elevated both sides of our operation.”

“North Coast has prioritized delivering a modern, member-first experience,” said Denny Howell, COO of Mahalo. “We are thrilled to support its digital strategy with a platform that modernizes its functionality, improves self-service capabilities, and empowers members to manage their finances with confidence. Our teams have spent years refining the depth and reliability of our Keystone connection, and North Coast’s success is a strong reflection of that commitment.”

About North Coast

North Coast Credit Union (NCCU) is a not-for-profit financial cooperative proudly serving the people of Washington State since 1939. Originally established as the City of Bellingham Employees Credit Union, NCCU is owned by its members—not shareholders—and remains deeply committed to the financial well-being of the communities it serves. Membership is open to anyone who lives, works, worships, or attends school in Washington. Learn more at northcoastcu.com.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.