Soul Machines Launches Workforce Connect App to Humanize Automated Enterprise Workflows on the ServiceNow AI Platform

First Look of the Workforce Connect App Capabilities to be highlighted at the upcoming ServiceNow Global Partner Ecosystem Summit

SANTA CLARA, Calif.--(BUSINESS WIRE)--Soul Machines, a pioneer in humanizing AI, today announced the availability of its new Workforce Connect App, now live on the ServiceNow Store. The app enables a robust integration that seamlessly connects Soul Machines Digital Workers to enterprise workflows across the entire ServiceNow AI Platform via Now Assist.

The new integration empowers businesses to deploy emotionally intelligent Digital Workers that can handle complex, customer-facing and employee-facing tasks in areas from customer service and sales to HR and healthcare support. By leveraging Now Assist, customers can seamlessly connect the Soul Machines Workforce Connect app to their existing ServiceNow ecosystems. This enables enterprises to deliver a consistent, empathetic, engaging and highly efficient service to both employees and customers.

"The launch of our Workforce Connect App on the ServiceNow Store marks a new milestone in our mission to humanize AI for the enterprise," said Darren Wilson, Chief Product Officer at Soul Machines. "By tightly integrating our Digital Workers with the ServiceNow AI Platform via Now Assist, we are not just automating tasks; we are creating a truly intelligent collaboration between humans and technology. This powerful fusion accelerates business transformation and delivers tangible ROI for our customers."

Soul Machines Digital Workers look and respond like real humans, and can see, listen, and even empathize. This unique capability pairs with ServiceNow’s intelligent orchestration, ensuring that organizations can confidently integrate Soul Machines Digital Workers into their operations.

“Partnerships thrive and our customers succeed when we share a clear vision and complementary strengths,” said Alix Douglas, GVP, partner solutions at ServiceNow. “Soul Machines Workforce Connect App combined with the ServiceNow AI Platform will help customers operationalize agentic AI by creating intelligent agents that automate workflows, accelerate service delivery, and scale expertise across the enterprise. Together, we are unlocking a new era of productivity where AI agents act on real-time data, collaborate across systems, and convert intelligence into transformative outcomes.”

The Soul Machines Digital Worker Difference

Engagement: Our technology, featuring a human-like, empathetic interface, is especially powerful for increasing engagement with employees or customers. People naturally trust and feel safe in face-to-face interactions with our Digital Workers, allowing for more authentic and extended conversations. This approach boosts conversation times that are more than three times longer than typical chatbot interactions.

Coaching: Digital Workforce allows users to create different persona types to practice speaking, selling or negotiating with various personality types in a safe, realistic environment. For guided learning journeys, our Digital Workers can track progress and sentiment, providing personalized support and guidance every step of the way.

Training: Learning new content becomes significantly easier and more engaging through natural conversations with our Digital Workers. This provides a safe, judgement-free environment where individuals can learn at their own rate, with the content and pace personalized to their specific needs, ensuring highly effective and memorable training experiences.

Workforce Connect App Availability

The Workforce Connect App is now available in the ServiceNow Store and at www.soulmachines.com/workforce-connect. The first look of the Soul Machines Workforce Connect capabilities will be showcased at the ServiceNow Global Partner Ecosystem Summit, taking place in Santa Clara on September 16-17. The virtual broadcast of the summit is a premier event for the ServiceNow partner community. Attendees can gain key insights from top ServiceNow leaders and get a look ahead at the company’s FY26 direction and long-term AI strategy.

About Soul Machines

Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises. Only Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way.

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For more information, visit www.soulmachines.com.