AI Transformation 2025: Global Adoption, Innovation, and Impact in Digital Payments and E-Commerce - ResearchAndMarkets.com

DUBLIN--(BUSINESS WIRE)--The "AI Transformation 2025- Global Adoption, Innovation, and Impact in Digital Payments and E-Commerce" report has been added to ResearchAndMarkets.com's offering.

Global spending on AI technologies is continuing its upward trajectory, with the generative AI market projected to reach USD 425 billion by 2030. By 2025, one in three companies is expected to allocate over USD 25 million toward AI initiatives, particularly across leading markets such as Japan, Singapore, and the USA. AI adoption has progressed beyond pilot programs, with almost 80% of organizations now implementing AI across multiple business functions.

Generative AI Fuels Revenue Gains and Operational Efficiency

Generative AI is contributing to measurable performance improvements across industries, supporting strong revenue growth and cost reduction efforts. Double-digit gains have been seen in functions such as strategy, supply chain, marketing, and software engineering, while cost savings exceeding 10% have been reported in areas including supply chain operations, risk mitigation, and human resources. These developments underscore AI's growing strategic value in digital payments and E-Commerce.

Ongoing Gaps in Governance, Talent, and Ethical Readiness

While AI adoption accelerates, major challenges remain. Over 20% of organizations report having robust risk and compliance structures in place. Talent shortages are prompting a shift toward upskilling and internal training in AI competencies. At the same time, ethical issues such as data privacy, transparency, and user trust continue to shape the dialogue around responsible AI implementation.

Questions covered:

• What is driving the projected growth in global tech spending from 2024 to 2025?
• What is fueling the rapid growth of AI in fintech through 2030?
• Why is AI use higher in emerging markets than advanced economies?
• How is generative AI expected to reshape industries by 2030?
• What are the top AI-related challenges facing payments firms in 2025?

Company Coverage:

• Rezolve AI
• Amazon
• Visa
• Maybank
• Coles
• Walmart
• Oracle NetSuite
• Microsoft
• Citi
• JPMorgan Chase
• ChatGPT
• Claude
• Alexa
• Siri
• Google
• Grammarly

Key Topics Covered:

1. Key Takeaways

2. Management Summary

3. AI Market Landscape and Investment Trends

• Global: Technology Market Size and Year-over-Year Growth, in USD trillions, 2024 & 2025f
• Global: Growth of AI in Fintech Market, in USD billions, 2025 & 2030f
• Global: Generative AI Market Size, in USD billions, 2025 & 2030f
• Global: AI Investment Intentions by Spending Range, in % of Companies, 2025
• Global: Share of AI Investment by Strategic Focus Area, in % of Leading Companies, 2024
• Global: Share of AI Investment by Strategic Focus Area, in % of Respondents, 2024
• USA: AI Investment Plans Among Midsize Companies and Private Equity Firms, in % of Resp., 2023 & 2024
• Global: Driving Innovation Through Autonomous AI and Integrated Technologies, June 2025
• Global: Key Trends Driving the Future of Payments, June 2025
• Global: AI-Driven Transformation, Unlocking Opportunities and Addressing Challenges, June 2025

4. AI Adoption, Usage, and Organizational Integration

• Global: AI Use in One or More Business Functions, in % of Respondent Organizations, 2021 & 2H 2024
• Global: Organizational Use of AI by Extent of Task Integration, in % of Employees, 2025
• Global: Frequency of Intentional Use of AI Tools, in % of respondents, 2025
• Global: Types of AI Tools Intentionally Used at Work, in % of usage, 2025
• Global: Share of Employees and Organizations Reporting AI Use at Work, in % of Respondents, 2022 & 2024
• Global: Workplace Adoption Trends, Productivity Benefits, and Governance Risks in AI Use, June 2025
• Global: Adoption of New Technologies, in % of C-Suite Respondents, 2024
• Global: Demographic Variation, Passive Use, and Limited Recognition of AI, June 2025
• Global: Sector AI Maturity, Regional Adoption Patterns, and Strategic Business Transformation, June 2025

5. AI Applications in Payments, Banking, and Finance

• Global: Advancing Payment Security and Efficiency, June 2025
• Global: AI in Transaction Monitoring, Identity Verification, and Payment Optimization, June 2025
• Global: B2B Payments with Embedded Finance, APIs, AI, and Credit Tools, June 2025
• Global: Key Barriers to AI Implementation in Finance, June 2025
• Global: Key Developments in Agentic and Generative AI across Banking Segments, June 2025
• USA: AI Use in Finance by Function, Leadership Role, and Governance Priorities, June 2025
• USA: Leadership Roles Driving AI Adoption in Financial Processes, in % of Respondents, 2023 & 2024
• USA: Top AI Use Cases Including Payment Automation and Fraud Detection, in % of Respondents, 2024
• USA: Expectations on AI's Impact in Midsize Comp. and Private Equity Firms, % of Respondents, 2023 & 2024

6. AI in E-Commerce, Consumer Interaction, and Retail Innovation

• Global: Consumer Openness to Generative AI in Shopping, % of Consumers, 2024
• Global: Consumer Interest in AI E-Commerce Features, in % of Respondents, 2025
• Global: AI and Crypto Applications Tackle Cart Abandonment and Digital Checkout Friction, June 2025
• Global: Key Applications of AI in Amazon's Logistics Operations, June 2025
• Global: Visa AI Use Cases in Tokenized Payments, Digital Identity & Agentic Commerce, June 2025

7. Generative and Agentic AI Use Cases and Emerging Tools

• Global: Enabling Efficiency, Personalization, and Trust with Agentic AI, June 2025
• Global: Adoption Trends, Innovation Impact, and Ethical Risks in Generative AI, June 2025
• Global: Adoption of Model Context Protocol by Major Tech and Payment Platforms, June 2025

8. AI-Driven Business Impact: Revenue and Cost Outcomes

8.1. Revenue Increases from Generative AI

8.2. Cost Reduction from Generative AI

9. AI Governance, Strategy, and Enterprise Readiness

• Global: AI Governance Challenges, Centralized Strategies, and Leadership Roles in Payment Firms, June 2025
• Global: AI Governance, Strategic Alignment, and Executive Ownership Trends, June 2025
• Global: Degree of Centralization of AI Deployment, in % of Respondents, 2024
• Global: AI Adoption Across Enterprises and Its Business Impact, June 2025
• Global: Gen AI Adoption Teams by Organization Size, in % of Respondents, 2024
• Global: Embedding of Gen AI into Business Processes by Organization Size, in % of Respondents, 2024
• Global: Senior Leaders Driving Gen AI Adoption by Organization Size, in % of Respondents, 2024
• Global: Organizations With Defined Roadmaps for Gen AI Adoption by Organization Size, in % of Respondents, 2024

10. AI Training, Skills Development, and Workforce Enablement

• Global: Adoption of AI Training, in % of Workforce, 2025
• Global: AI Training Participation and Self-Assessed Knowledge Levels, in % of Respondents, 2025
• Global: Adoption of Role-Based Gen AI Training Courses by Organization Size, in % of Respondents, 2024

11. AI Risks, Trust, and Ethical Considerations

• Global: Key AI Risk Categories, in % of Respondents, 2025
• Global: Trust Disparities, Explainability Concerns, and Organizational Gaps in AI Adoption, June 2025
• Global: Positive, Neutral, or Negative Impacts of AI Use in the Workplace, in % of Employees, 2025

For more information about this report visit https://www.researchandmarkets.com/r/ufqcwl

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