Sprinklr Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer Platforms.

“We are thrilled to be recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms,” said Sprinklr President and CEO, Rory Read. “Sprinklr is helping customers disrupt their Voice of the Customer programs — enabling them, for the first time, to capture, analyze, and act on both solicited and unsolicited feedback within a unified platform. Out-of-the-box AI-based analytics deliver actionable insights, while an AI-assisted user experience greatly simplifies workflows. Conversational surveys deliver even richer insights by transforming static forms into dynamic, engaging experiences.”

Sprinklr’s Voice of Customer solution revolutionizes how businesses harness customer feedback by unifying solicited insights (surveys) and unsolicited signals (social conversations, reviews, support interactions) into a single, actionable view. Powered by proprietary AI models enhanced with generative AI, Sprinklr transforms signals into context-rich insights that are tailored to the business.

These insights seamlessly trigger actions across marketing, customer service, and beyond with Sprinklr’s Unified-CXM platform to drive use cases like issue resolution, campaign optimization, proactive engagement, and product/service improvements. It is this unique ability to bridge the gap between data, insights, and action that truly differentiates Sprinklr.

Download the full report here or click here to for more information on Sprinklr’s VoC offering.

Gartner Disclaimer:
Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 16 April 2025.

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About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.