Thoughtful.ai Announces Growth Investment from New Mountain Capital

Investment supports Thoughtful.ai’s vision of enabling AI-powered automation to drive enhanced efficiency in revenue cycle management for healthcare organizations

NEW YORK & AUSTIN, Texas--(BUSINESS WIRE)--Thoughtful Automation Inc. (“Thoughtful.ai”), a leading artificial intelligence (AI)-powered revenue cycle automation company, today announced a strategic investment from New Mountain Capital, LLC (“New Mountain Capital”), a leading growth-oriented investment firm with more than $55 billion in assets under management. This investment will support Thoughtful.ai’s next phase of growth and further accelerate automation and AI adoption to address the complex challenges facing healthcare providers.

Founded in 2020 by Alex Zekoff and Dan Parsons, Thoughtful.ai has rapidly scaled to help transform revenue cycle operations and improve the productivity, accuracy and scalability of healthcare operations with its revenue cycle management-focused AI agents and tools. Through its next-generation solutions, Thoughtful.ai has successfully enabled its customers to significantly streamline their healthcare revenue cycle management departments and build a comprehensive layer of automation within their respective systems, reducing operational costs, boosting revenue, and improving service quality for healthcare providers and allowing them to focus more on enhancing patient care.

“This strategic investment and partnership reflect our focus on building technology that not only improves efficiency and reliability, but redefines how healthcare organizations operate and creates lasting change in the industry,” said Mr. Zekoff, Chief Executive Officer of Thoughtful.ai. “As we look to the future, it is clear that the integration of AI in healthcare will be crucial in building a more agile, effective, and patient-centric healthcare system. Together with New Mountain Capital, we will continue to invest in our platform to provide AI tools and solutions that strengthen healthcare operations and patient care.”

Mr. Parsons, Chief Experience Officer at Thoughtful.ai, added, “Our vision for Thoughtful.ai is to transform the U.S. healthcare system through agentic AI, and we are proud to take this important step forward in partnership with New Mountain Capital. With the cutting-edge technology that Thoughtful.ai can offer its customers, coupled with New Mountain Capital’s track record of building successful businesses in healthcare technology, we are well-positioned to accelerate our ability to effectively service the needs of our customers.”

“New Mountain Capital has deep experience in the healthcare and provider markets and a longstanding sector thesis that technology can drive greater efficiency in the healthcare revenue cycle management space,” said Matt Holt, Managing Director and President, Private Equity, at New Mountain Capital. “We are excited about the transformational potential of agentic AI applications in healthcare operations and view Thoughtful.ai as a leader in building innovative AI-powered tools to drive automation, enhanced productivity, and lower costs, while enabling healthcare providers to deliver higher quality of care.”

The transaction is subject to regulatory approvals and is expected to close in the second quarter of this year.

About Thoughtful.ai

Thoughtful.ai is transforming the U.S. healthcare system through agentic AI, which marries cutting edge artificial intelligence with traditional automation to help streamline operations, improve efficiency, and provide critical workforce support to back-office healthcare employees. Our fully human-capable AI Agents handle complex processes with precision, speed, and scalability, allowing healthcare organizations to focus on patient care and cut through red tape. For more information, visit: https://www.thoughtful.ai/.

About New Mountain Capital

New Mountain Capital is a New York-based investment firm that emphasizes business building and growth, rather than excessive risk, as it pursues long-term capital appreciation. The firm currently manages private equity, strategic equity, credit, and net lease real estate funds with over $55 billion in assets under management. New Mountain seeks out what it believes to be the highest quality growth leaders in carefully selected industry sectors and then works intensively with management to build the value of these companies. For more information, visit: www.newmountaincapital.com.