Catchpoint Helps IT Operations Teams Minimize Outages With Revolutionary Visibility Across the Complete Internet Stack Into the Application Stack

With visibility into everything that impacts users from wherever they are, across the Internet to the application, IT teams can finally enhance performance and ensure resilience for modern cloud centric applications and websites.

NEW YORK--(BUSINESS WIRE)--Catchpoint, the leading provider of Internet Performance Monitoring, is excited to announce the new release of Internet Stack Map. This major update introduces a revolutionary new user interface that simplifies front-end digital experience monitoring and automatically generates Internet Stack Maps to rapidly detect and resolve issues before they impact business operations at no extra cost for customers.

Today, IT teams, app owners, and eCommerce face a new challenge: delivering seamless digital experiences is now considered more important than keeping systems running or making coding more efficient. Whether it’s real users or digital interactions, such as exposed APIs, everything depends on a strong and reliable stack that only Catchpoint monitors holistically from one in-depth viewpoint. These digital experiences are significant obstacles for IT organizations to own, because many of the components of the Internet Stack are outside of their control. The ability to ensure seamless digital delivery is further complicated by wherever your users happen to be across the globe.

Modern enterprises have recognized that customer experience is synonymous with digital experience. Customers expect a fast, personalized, and seamless experience, but this is only possible with real-time visibility into the performance of all services across the complete Internet Stack; this is exactly the problem that Internet Stack map solves.

The new Stack Map leverages advanced AI technology to automatically correlate the customers test results with the billions of tests that Catchpoint’s Global Internet Outage Detector runs, powering organizations to quickly identify root cause of a disruption or incident before it further escalates. This innovative feature empowers anyone, regardless of their technical expertise, to act as an expert in monitoring with complete visibility to manage the performance of their Internet Stack.

Catchpoint’s new Application Tracing solves the problem of complex, large, distributed environments having a negative impact on your customer’s digital experience. This capability extends Internet Performance Monitoring’s (IPM) outside-in perspective all the way through to tracing request journeys through the application stack. Customers can now take advantage of complimentary Synthetic Tracing with the use of Catchpoint IPM for Internet Synthetic tests including single API calls, Synthetic Transaction Monitoring, and API Multi-Step Transactions.

With detailed user experience and distributed tracing data in the same platform organizations gain a holistic, end-to-end view of the complete experience with analytics and drill-down, all without missing a beat. Resolution times are improved because when a customer-facing problem is detected, one click will allow you to see exactly what caused that problem. Catchpoint Tracing leverages OpenTelemetry to easily integrate with large observability frameworks with complete compliance.

According to Gartner^®, “Internet Performance Monitoring analyzes performance of network infrastructure and services not controlled by an organization, but which may impact the health and performance of applications accessed via the internet. This could include Border Gateway Protocol, content delivery network or DNS, for example. Internet performance monitoring typically includes monitoring the speed, reliability and overall quality of Internet connections, as well as the performance of web applications and services delivered over the internet. Typical metrics collected include latency, bandwidth utilization, packet loss and jitter, uptime and availability as well as differences in geographic performance.”¹

“The Internet is your network—and it’s never been more fragile. Apps are no longer confined to internal data centers—they're distributed across multi-cloud environments, interconnected by APIs, and entirely dependent on an increasingly complex and brittle internet,” says Mehdi Daoudi, CEO and Founder of Catchpoint. “Organizations need to rethink performance, availability and security from an internet-first perspective and take ownership of their own internet resilience rather than assuming third-party providers will keep them online.”

For more information about Internet Stack Map and Tracing Visit us at: www.Catchpoint.com.

About Catchpoint

In today’s exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint’s Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high fidelity data and flexible visualizations with advanced analytics derived from the world’s largest, most detailed, active observability network.

Today's digital world requires resilience and exceptional performance, which is why The Internet Relies on Catchpoint.

¹ Gartner, Critical Capabilities for Digital Experience Monitoring, Matt Crossley, Padraig Byrne, et al., 28 October 2024

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