mPulse Drives Strong Q4 2023 Results with Organic and Strategic Growth

mPulse’s unique digital engagement offerings demonstrate an ongoing commitment to improving outcomes for all health consumers

LOS ANGELES--(BUSINESS WIRE)--mPulse, a leader in conversational AI and digital engagement solutions for the healthcare industry, today announced strong momentum with revenue growth of 94% and 106% year over year in Q4 2023 and full year 2023, respectively. This progress was driven by both organic expansion and the acquisitions of HealthTrio and Decision Point Health Solutions.

The offerings created by the combination of mPulse, HealthTrio, and Decision Point have greatly expanded the company’s scale across the healthcare landscape. Through partnerships with 19 of the top 20 largest health plans in the country and over 300 healthcare organizations, health consumers engaged in more than 4 billion digital interactions across mPulse’s suite of digital solutions in the last 12 months.

“Healthcare organizations are continuing to invest in digital strategies that personalize the consumer experience and lead to improved health outcomes,” said Bob Farrell, CEO of mPulse. “The companies we partner with are leveraging analytics-powered digital engagement to empower the consumer throughout their health journeys, from online health plan shopping experiences to managing complex health conditions and renewing coverage. We’re gathering a broad array of new insights about consumers, which is transforming how we target and personalize the digital experience.”

mPulse’s digital programs are valued by leading organizations, with over 50% of the 5-star Medicare Advantage plans leveraging mPulse’s digital tools. mPulse’s tools enable collaboration across care stakeholders with over 2 million providers and care managers accessing shared care plans and key health plan member insights.

“We’re building a powerful set of digital engagement capabilities that are unique within the market and address fundamental challenges healthcare organizations have related to fragmented data and underpowered digital engagement capabilities,” said Sanjeev Sawai, CTO of mPulse. “Our expertise in ingesting the full range of clinical and administrative data sets and performing analytics allows us to build programs and collaboration tools that transform how health plans engage their member populations. It enables our customers to see key insights at the individual member level.”

Gartner® included mPulse as a Representative Provider in its January 2024 research note, titled Innovation Insight: A Rising Risk Strategy Delivers Care Management Gains. mPulse continues to invest in advanced analytics-based programs that allow its healthcare partners to be proactive in addressing the needs of consumers with complex health profiles.

mPulse also announced the dates for its Activate2024 industry conference, which it will host in Dallas, Texas from September 24-25. The conference convenes leaders across the healthcare landscape to explore innovation in digital health and the consumer experience. The focus of this year’s conference is “From Insights to Intervention: Creating Consumer-Centric Digital Experiences.”

Click here to learn more about how mPulse transforms patient engagement.

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About mPulse:

mPulse, a leader in digital solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to power collaboration across the healthcare ecosystem. With over a decade of experience and 4 billion consumer touchpoints annually, mPulse is the trusted engagement partner for over 300 healthcare organizations.