MercuryGate’s Continued Investment in Customer Success Achieves Record Results for Customers

New organization dedicated to increasing performance, reducing costs, solving business issues for transportation and logistics companies in a disrupted and uncertain market

CARY, N.C.--(BUSINESS WIRE)--MercuryGate® International, Inc., (MercuryGate) the largest global transportation and logistics management software provider, today revealed how the company’s ongoing investment in its Customer Success program has yielded results for companies across a variety of industry segments. MercuryGate also announced it will continue to make strategic investments in the customer-focused program that enables customers’ ability to adapt and grow through transportation innovations, strategic insights and streamlined process management.

MercuryGate’s Customer Success organization supports more than two million deployments across 39 million enterprise locations with an industry-leading $85 billion in Freight Under Management (FUM) across 63 million loads.

“Our ongoing investment in MercuryGate’s Customer Success program concentrates on strategically guiding our customers to overcome supply chain disruptions, leverage best practices, advance system usage and productivity enhancements with the goal of delivering real results,” said Customer Experience & Success Executive Vice President, Jennifer Saunders. “We are strategically and tactically aligning with our global customers, beyond just focusing on technology, to drive value by identifying growth opportunities and developing action plans for specific business issues.”

Saunders cited examples of how MercuryGate’s Customer Success program and diverse portfolio of transportation & logistics software are helping customers achieve results:

• A retail chain achieved more than $1.5 million in savings through improved route optimization.
• An international parcel carrier consolidated into one dispatch location, reduced head count from 110 to 6 while doubling volume and shrinking fleet size by 40%.
• A global auto manufacturer achieved multimodal visibility from start to finish at the shipment and SKU-level using MercuryGate’s Shipment and Order Visibility solution.
• A leading 3PL was able to quickly scale operations to meet growing customer demand, support double-digit growth, while maximizing employee productivity.
• A tank transport carrier improved service levels and employee productivity while gaining an “at-a-glance” view of shipments using the MercuryGate TMS Control Tower.

As part of its continuing focus on customer success, MercuryGate will host a free virtual customer conference called V3 from October 17-19, 2023. The conference will help customers maximize the business value derived from their MercuryGate solutions. The three-day virtual event will bring together customers, partners, industry luminaries and MercuryGate subject matter experts with a singular focus around value creation.

MercuryGate customers can register for the conference either through their dedicated relationship manager or online beginning in August.

“Hosting this conference is a continuation of our relentless commitment to ensuring customers achieve the maximum value from their MercuryGate investment,” said MercuryGate President and CEO Joe Juliano. “Our mission is to collaborate with our customers to be more than a software vendor, but a true partner in the success of their enterprise.”

Juliano added, “MercuryGate is helping our customers keep up with a rapid pace of change. Our roadmap is focused on delivering real-time analytics, giving customers visibility and command of the supply chain journey, decision-making through artificial intelligence and machine learning, and preparing customers for the world of robotics and fully automated transportation.”

The Customer Success organization was stood up on January 1, 2023. Leveraging a customer-first philosophy, Customer Success enables customers to realize total value from their technology investments.

About MercuryGate

MercuryGate provides powerful transportation management solutions proven to be a competitive advantage for today’s most successful shippers, 3PLs, brokers and carriers. The comprehensive Software-as-a-Service (SaaS) product suite natively supports all transportation modes and segments, generating value for its users through improved cost, productivity and efficiency using artificial intelligence (AI), machine learning (ML) and connected technologies to adapt and automate transportation management functions. Learn how MercuryGate makes shipping intelligent, simple, sustainable and transformative for customers at www.mercurygate.com.