FRANKLIN, Tenn.--(BUSINESS WIRE)--Elevēo announced today that global research and advisory firm, Gartner, has named Elevēo in its 2021 Magic Quadrant for Workforce Engagement Management.
“Eleveo has been recognized in this Gartner Magic Quadrant for Work Engagement Management for the 8th time*,” says Barry Williams, VP of Product and Marketing at Elevēo. He believes Elevēo is unique among the WEM solution providers included in this year’s magic quadrant.
“We’re privately held and have grown our customer base and product suite organically - entirely without benefit of merger or acquisition. We believe that this recognition is a testament to the effort and dedication of our product and development teams, who’re continuously pushing us to be one of the top vendors in the WEM space.”
Among key modules Elevēo added to its scalable WEM solution in 2020 are an Agent Desktop Toolbar, which automatically pauses and resumes recording to protect PCI or other sensitive data, and Multi-Skill/Multi-Channel forecasting and scheduling.
Says Williams, “I think our presence on this Gartner Magic Quadrant again demonstrates our ability to consistently identify and meet the evolving challenges facing contact centers. We look forward to continuing to elevate encounters for our customers in 2021 and beyond.”
* This report was titled as “Magic Quadrant for Customer Engagement Center Workforce Optimization” till 2015. Eleveo, earlier known as “Zoom” was named in the year 2015, 2018, 2019 and 2020 of this Gartner Magic Quadrant report. It was named as “Zoom Telepoti” in the year 2013 and 2014 and “Teleopti – Zoom International” in the year 2012.
 Gartner, “Magic Quadrant for Workforce Engagement Management”, Kim Dans, Mark Dauigoy, Jim Robinson, Jim Davies, Published 26 April 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Elevēo provides effective, simplified solutions for complex contact center problems. Our WFM and WFO tools are specifically designed to elevate commercial contact center operations and processes and are built using modern frameworks and cloud-native technologies that scale & move with your business. Elevēo ® is a registered trademark of ZOOM International.