PLANO, Texas--(BUSINESS WIRE)--VPay, a leading turnkey payment platform, today announced that it was awarded a Bronze Stevie® Award for the Customer Service Department of the Year, Financial Services category at the 15th annual Stevie Awards for Sales & Customer Service. This honor represents the fourth consecutive year the competition has named VPay a winner, underscoring the company’s commitment to customer service excellence.
VPay facilitates billions of dollars in payments via ACH, virtual cards, and checks for clients in insurance verticals such as third-party administrators, health plans, dental plans, property & casualty, and workers’ compensation payers. The company provides a layered approach to customer service that includes an innovative online client portal that streamlines administration of electronic claim payment processes along with a best-in-class Support Center that provides one-call resolution.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
“Following one of the most challenging years for business operations in recent history, we are especially honored to receive this award for a fourth consecutive year as it demonstrates how well our company is positioned to pivot and respond to clients’ needs,” said Andy Roberts, CEO of VPay. “Looking ahead, we will continue to seek innovative ways to improve the customer payment experience and elevate our partnerships in the insurance sector.”
To see a complete list of 2021 Stevie Award Winners, visit 2021 Winners in the Stevie Awards for Sales & Customer Service.
VPay® delivers better claim payment experiences. Offering the insurance industry’s only total payment solution, the company equips insurers with configurable, next-generation digital solutions that streamline every aspect of the payment process. Workers’ compensation, auto and property insurers, health plans, dental plans and third-party administrators trust VPay to design solutions that reduce costs, drive higher epayment adoption, boost efficiency and improve retention by increasing payee satisfaction.
By replacing checks with fast and secure electronic payments and remittance advice, VPay simplifies the reconciliation process while also eliminating processing and management costs. The company’s proprietary, best-in-class software; patented claim payment technology; decades of financial and insurance payment expertise; and commitment to developing breakthrough payment technologies have made it an established industry leader. For more information, visit www.vpayusa.com.