Worldwide Interactive Kiosk Market to 2025 - North America is expected to Hold the Significant Market Share -

DUBLIN--()--The "Interactive Kiosk Market - Growth, Trends, and Forecast (2020 - 2025)" report has been added to's offering.

The Interactive Kiosk Market was valued at USD 23.94 billion in 2019, and it is expected to reach USD 33.05 billion by 2025, with a CAGR of 5.52% during the forecast period (2020 - 2025).

An interactive kiosk is a computer terminal that is supplemented by specialized hardware and software that offers access to information, and it is used in several end-user applications, such as communication, education, retail, travel and tourism, banking and financial institutions, food and beverage industries, etc.

For instance, according to the Civil Aviation Administration of China in October 2018, China deployed fully automated self-service kiosks at Shanghai's Hongqiao for flight and baggage check-in, security clearance, and boarding powered by facial recognition technology.

The end users expect the service to be more personalized and efficient. As technology continues to expand into all areas of daily activity, several companies are shifting landscape by engaging customers with this interactive technology. For instance, Yum China Holdings has launched a new restaurant concept, KPRO by KFC, in Hangzhou, China (near Shanghai) with a set of free-standing ordering kiosks in the stores that include facial recognition and payments into the screens.

The airport authorities constantly face problems of crowding in some areas like check in which becomes difficult for the authorities to monitor. Kansai airports, the operator of Kansai International Airport (KIX) and Osaka International Airport (ITAMI), is working with SITA on a trial of KATE - SITA's intelligent check-in kiosk. KATE will automatically move into the congested areas in the airport to reduce check-in queues.

Companies Mentioned

  • KIOSK Information Systems
  • NCR Corporation
  • Slabb Inc.
  • Shenzhen Zhengtong Electronics Co. Ltd
  • Source Technologies
  • Diebold Nixdorf, Incorporated
  • Embross Ltd
  • Meridian Kiosks LLC
  • RedyRef Interactive Kiosks
  • Advantech Co. Ltd

Key Market Trends

Retail industry is expected to Register a Significant Growth

The retail industry is expected to benefit from interactive kiosks as in-store product information and promotional displays have become a prominent source of customer attraction. Self-directed bill payment, check-out, digital signage are some of the key applications that retailers offer to keep their overhead costs low.

North America is expected to Hold the Significant Market Share

The North American interactive kiosk market is expected to be on a growing trend throughout the forecast period (2019-2024) due to several factors, owing to the rising number of food chain centers along with the public utilities, which include airports and seaports, which are adopting these interactive kiosks.

In order to make transportation more accessible to the travelers at the airports, the US Department of Transportation (USDOT) has signed agreements with private airlines to increase the availability of accessible airport kiosks across the country. These agreements were reached with Alaska Airlines/Virgin America and Spirit Airlines with a view to improve the travel experience for passengers.

There have been a series of collaborations, and mergers and acquisitions in North America to take advantage of this opportunity. For instance, Posiflex has acquired KIOSK Information Systems (KIOSK), a world leader in Kiosk self-service solutions. For instance, Nevada has done the deployment of interactive kiosks at several retail locations across the state. Several other states in the United States have also begun to experiment with these interactive kiosks machines.

Key Topics Covered:





4.1 Market Overview

4.2 Value Chain / Supply Chain Analysis

4.3 Industry Attractiveness - Porter's Five Force Analysis

4.3.1 Threat of New Entrants

4.3.2 Bargaining Power of Buyers/Consumers

4.3.3 Bargaining Power of Suppliers

4.3.4 Threat of Substitute Products

4.3.5 Intensity of Competitive Rivalry

4.4 Introduction to Market Drivers and Restraints

4.5 Market Drivers

4.5.1 Increasing Interest of Customers in Self-service Interactive Kiosks

4.5.2 Increasing Adoption of the Cloud Technolog

4.5.3 Demand for Convenience and User-Friendly Shopping Environment

4.6 Market Restraints

4.6.1 Increased Threats of Phishing Attacks and Customer Data Privacy


5.1 TYPE

5.1.1 ATM Kiosks

5.1.2 Information Kiosks

5.1.3 Ticketing Kiosks

5.1.4 Patient Interactive Kiosks

5.1.5 Vending Kiosks

5.1.6 Other Kiosk Types

5.2 Geography

5.2.1 North America

5.2.2 Europe

5.2.3 Asia Pacific

5.2.4 South America

5.2.5 Middle East and Africa




For more information about this report visit

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

Laura Wood, Senior Press Manager
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900