Insights on the Worldwide Complaint Management Software Industry to 2028 - by Component, Type, Deployment & Industrial Vertical - ResearchAndMarkets.com

DUBLIN--()--The "Global Complaint Management Software Market 2020-2028" report has been added to ResearchAndMarkets.com's offering.

As per this report, the global complaint management software market is estimated to progress at a CAGR of 11.10% over the forecasting period 2020-2028.

The increasing need for customer satisfaction and the protection of the brand's reputation are the key factors driving the global complaint management software market's growth. The rising automated workflow and swift complaint management operations are also other drivers of the market growth. Moreover, the integration of advanced technologies like AI into the complaint management system will create new opportunities for the market. But, lack of availability of data provided by the customer to resolve complaints is hindering the global market growth. In addition, fragmented & insufficient information that can lead to ineffective complaint resolution and the outdated systems can pose a challenge to the complaint management software market's growth.

Companies Mentioned

  • Assurx Inc
  • Equiniti
  • ETQ LLC
  • Freshworks Inc
  • Mastercontrol Inc
  • Oracle
  • Quantivate LLC
  • Salesforce.Com Inc
  • Sparta Systems Inc
  • Zendesk Inc
  • Zoho Corporation Pvt Ltd

The global market report covers the countries from Europe, North America, Asia-Pacific, the Middle East and Africa and Latin America.

According to the regional landscape, Asia-Pacific is expected to be the fastest-growing region for the complaint management software and is anticipated to witness considerable growth in the forthcoming years. The increasing adoption of cloud-based complaint management software is driving the growth of the regional market growth. Besides, global complaint management software vendors are increasingly trying to expand their presence in the Asia-Pacific region, thus creating attractive opportunities for the complaint management software market.

Key Topics Covered:

1. Global Complaint Management Software Market - Summary

2. Global Industry Outlook

2.1. Market Definition

2.2. Key Insights

2.2.1. North America Holds the Largest Market Share

2.2.2. Services is the Fastest Growing Component

2.2.3. Government and Defence Holds the Largest Market Share Amongst Industrial Verticals

2.3. Porter's Five Force Analysis

2.3.1. Threat of New Entrants

2.3.2. Threat of Substitute

2.3.3. Bargaining Power of Suppliers

2.3.4. Bargaining Power of Buyers

2.3.5. Threat of Competitive Rivalry

2.4. Market Attractiveness Index

2.5. Vendor Scorecard

2.6. Market Drivers

2.6.1. Need to Increase Customer Satisfaction and Protect Brand Reputation

2.6.2. Increasing Automated Workflow and Complaint Management Operations

2.7. Market Restraints

2.7.1. Insufficient Useful Data to Resolve Customer Complaints

2.8. Market Opportunities

2.8.1. Integration of New Technologies Such as AI and NLP in Complaint Management Software

2.9. Market Challenges

2.9.1. Fragmented and Insufficent Information

2.9.2. Inflexible, Outdated Systems

3. Global Complaint Management Software Market Outlook - by Component

3.1. Software

3.2. Service

4. Global Complaint Management Software Market Outlook - by Type

4.1. Integrated

4.2. Stand-Alone

5. Global Complaint Management Software Market Outlook - by Deployment

5.1. On-Premises

5.2. Cloud

6. Global Complaint Management Software Market Outlook - by Industrial Vertical

6.1. BFSI

6.2. Retail

6.3. Government & Public Sector

6.4. It & Telecom

6.5. Hospitality

6.6. Healthcare

6.7. Others

7. Global Complaint Management Software Market - Regional Outlook

7.1. North America

7.2. Europe

7.3. Asia-Pacific

7.4. Latin America

7.5. Middle East and Africa

8. Competitive Landscape

9. Methodology & Scope

9.1. Research Scope

9.2. Research Scope & Deliverables

9.3. Sources of Data

9.4. Research Methodology

For more information about this report visit https://www.researchandmarkets.com/r/3rozkp

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Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com

For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900