MCLEAN, Va.--(BUSINESS WIRE)--Ecosystems, the leading platform for winning and growing customers based on quantified business outcomes, is excited to be part of Gainsight Sightline, the world’s first customer success ecosystem. Gainsight Sightline brings together complementary technology and services solutions on the Gainsight platform.
Through combining the Ecosystems and Gainsight solutions, providers continually earn their customer’s business by quantifying the value promised in Sales and seamlessly comparing the value actually delivered in Customer Success.
“As a big believer in the articulation, communication, and delivery of customer outcomes, it’s exciting to see how Ecosystems continues to invest in the partnership with Gainsight for the success of our joint customers.” - Ashvin Vaidyanathan, Chief Customer Officer at Gainsight.
“The ability to seamlessly view, update, and enhance value estimates from the buyer's journey through to value realization in the customer's journey, on an ongoing basis, is extremely powerful. The integration between Gainsight and Ecosystems provides the critical link in this chain of events allowing you to do so. Those who don't have this capability are dealing with the persistent pain of multiple sources of truth and manual last-minute fire-drill efforts to prep for upcoming customer conversations,” Said Dave Kocher, VP of Customer Success for Medidata Solutions.
“Ecosystems incorporation into Sightline, along with the power of the Gainsight platform, ensures the ‘handoff’ from sales to customer success becomes a single motion around a common set of customer outcomes,” Said Mike Plaskow, CTO and Co-Founder of Ecosystems. “Ultimately, every renewal conversation and every opportunity for growth is supported by a customer-endorsed record of promised and delivered value.”
“As the first complete customer success ecosystem, Gainsight Sightline is helping us pivot the world around the customer, and we’re thrilled that Ecosystems chose to be a part of it,” Said Nick Mehta, CEO of Gainsight, ”The power of Gainsight’s platform and the technological excellence of Ecosystems makes a great combination to supercharge customer success initiatives and build a thriving community.”
“It’s clear that customers are looking for out-of-the-box integrations to meet their various and dynamic business needs,” Said Travis Kaufman, Head of Tech Partnerships & Ecosystem at Gainsight. “We’re excited to have Ecosystems be a part of the Sightline ecosystem and continue to build upon the first community-enhanced customer success ecosystem for customers and partners.”
About Gainsight Sightline: Gainsight Sightline is the first complete customer success ecosystem that offers the only community-enhanced customer success technology exchange. The ecosystem supercharges the path to value across customer success technologies by building a robust and growing collection of high-impact integrations and technology configurations, created in collaboration with over 50 technology partners.
About Ecosystems: Ecosystems Services offers a software-as-a-service (SaaS) platform for customers and suppliers to discover, quantify, and track customer outcomes. With a mission to make value clear, Ecosystems has formed a world-class community of 82 progressive leaders representing 57 companies, including Google, Microsoft, and AT&T, focused on sales effectiveness and customer success. For more information, visit https://ecosystems.us/.
About Gainsight®: Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com