Helpdesk Automation Market Analysis 2020-2025, Featuring Profiles of Atlassian, Axios Systems, BMC Software, CA Technologies, Frontrange Solutions, Happyfox, and More - ResearchAndMarkets.com

DUBLIN--(BUSINESS WIRE)--The "Helpdesk Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025" report has been added to ResearchAndMarkets.com's offering.

The global helpdesk automation market is currently witnessing robust growth. Looking forward, the publisher expects the market to register a CAGR of around 20% during 2020-2025.

Rapid industrialization, along with the growing demand for business process optimization across the globe, is one of the key factors driving the market growth. Helpdesk automation aids in automatically tracking the tickets generated, staff assignment, performance and customer feedback through notifications and dedicated dashboards.

Furthermore, increasing utilization of artificial intelligence (AI) and machine learning (ML) across various industries is also providing a boost to the market growth. AI provides interactive conversational platforms, such as chatbots and virtual support agents that can directly address the customers' requirements.

On the other hand, ML can assist in conducting predictive analytics for demand planning, incident management and workflow improvement. Significant growth in the information technology (IT) and e-commerce industries is also creating a positive outlook for the market. Helpdesk automation software can solve consumer's queries regarding the products, shipping fees and return policies and assist them in completing the purchase on online portals.

Other factors, including rapid urbanization, increasing integration with the Internet of Things (IoT) and cloud-based technologies and extensive research and development (R&D) activities, are projected to drive the market further.

The competitive landscape of the industry has also been examined with some of the key players being Atlassian, Axios Systems, BMC Software, CA Technologies, Frontrange Solutions, Happyfox, Resolve Systems, ServiceNow, Sunrise Software, SunView Software, Vision Helpdesk, etc.

Key Questions Answered

• How has the global helpdesk automation market performed so far and how will it perform in the coming years?
• What are the key regional markets?
• What is the breakup of the market based on the product type?
• What is the breakup of the market based on the deployment?
• What is the breakup of the market based on the organization type?
• What is the breakup of the market based on the vertical?
• What are the various stages in the value chain of the industry?
• What are the key driving factors and challenges in the industry?
• What is the structure of the global helpdesk automation market and who are the key players?
• What is the degree of competition in the industry?

Key Topics Covered

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

4.1 Overview

4.2 Key Industry Trends

5 Global Helpdesk Automation Market

5.1 Market Overview

5.2 Market Performance

5.3 Market Forecast

6 Market Breakup by Product Type

6.1 Incident Management Systems

6.1.1 Market Trends

6.1.2 Market Forecast

6.2 Knowledge-Based Systems

6.3 Self-service Reset Password

6.4 Others

7 Market Breakup by Deployment

7.1 Cloud Hosted

7.2 On-premise

8 Market Breakup by Organization Type

8.1 Large Enterprises

8.2 Small and Medium Enterprises

9 Market Breakup by End-Use

9.1 IT and Telecom

9.2 BFSI

9.3 Government

9.4 Education

9.5 Healthcare

9.6 Manufacturing

9.7 Automotive

9.8 Retail

9.9 Others

10 Market Breakup by Region

10.1 North America

10.2 Asia-Pacific

10.3 Europe

10.4 Latin America

10.5 Middle East and Africa

11 SWOT Analysis

11.1 Overview

11.2 Strengths

11.3 Weaknesses

11.4 Opportunities

11.5 Threats

12 Value Chain Analysis

12.1 Overview

12.2 Inbound Logistics

12.3 Operations

12.4 Outbound Logistics

12.5 Marketing and Sales

12.6 Service

13 Porters Five Forces Analysis

13.1 Overview

13.2 Bargaining Power of Buyers

13.3 Bargaining Power of Suppliers

13.4 Degree of Competition

13.5 Threat of New Entrants

13.6 Threat of Substitutes

14 Price Indicators

15 Competitive Landscape

15.1 Market Structure

15.2 Key Players

15.3 Profiles of Key Players

• Atlassian
• Axios Systems
• BMC Software
• CA Technologies
• Frontrange Solutions
• Happyfox
• Resolve Systems
• ServiceNow
• Sunrise Software
• SunView Software
• Vision Helpdesk

For more information about this report visit https://www.researchandmarkets.com/r/sriejx