DUBLIN--(BUSINESS WIRE)--The "Helpdesk Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025" report has been added to ResearchAndMarkets.com's offering.
The global helpdesk automation market is currently witnessing robust growth. Looking forward, the publisher expects the market to register a CAGR of around 20% during 2020-2025.
Rapid industrialization, along with the growing demand for business process optimization across the globe, is one of the key factors driving the market growth. Helpdesk automation aids in automatically tracking the tickets generated, staff assignment, performance and customer feedback through notifications and dedicated dashboards.
Furthermore, increasing utilization of artificial intelligence (AI) and machine learning (ML) across various industries is also providing a boost to the market growth. AI provides interactive conversational platforms, such as chatbots and virtual support agents that can directly address the customers' requirements.
On the other hand, ML can assist in conducting predictive analytics for demand planning, incident management and workflow improvement. Significant growth in the information technology (IT) and e-commerce industries is also creating a positive outlook for the market. Helpdesk automation software can solve consumer's queries regarding the products, shipping fees and return policies and assist them in completing the purchase on online portals.
Other factors, including rapid urbanization, increasing integration with the Internet of Things (IoT) and cloud-based technologies and extensive research and development (R&D) activities, are projected to drive the market further.
The competitive landscape of the industry has also been examined with some of the key players being Atlassian, Axios Systems, BMC Software, CA Technologies, Frontrange Solutions, Happyfox, Resolve Systems, ServiceNow, Sunrise Software, SunView Software, Vision Helpdesk, etc.
Key Questions Answered
- How has the global helpdesk automation market performed so far and how will it perform in the coming years?
- What are the key regional markets?
- What is the breakup of the market based on the product type?
- What is the breakup of the market based on the deployment?
- What is the breakup of the market based on the organization type?
- What is the breakup of the market based on the vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global helpdesk automation market and who are the key players?
- What is the degree of competition in the industry?
Key Topics Covered
2 Scope and Methodology
3 Executive Summary
4.2 Key Industry Trends
5 Global Helpdesk Automation Market
5.1 Market Overview
5.2 Market Performance
5.3 Market Forecast
6 Market Breakup by Product Type
6.1 Incident Management Systems
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Knowledge-Based Systems
6.3 Self-service Reset Password
7 Market Breakup by Deployment
7.1 Cloud Hosted
8 Market Breakup by Organization Type
8.1 Large Enterprises
8.2 Small and Medium Enterprises
9 Market Breakup by End-Use
9.1 IT and Telecom
10 Market Breakup by Region
10.1 North America
10.4 Latin America
10.5 Middle East and Africa
11 SWOT Analysis
12 Value Chain Analysis
12.2 Inbound Logistics
12.4 Outbound Logistics
12.5 Marketing and Sales
13 Porters Five Forces Analysis
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Indicators
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
- Axios Systems
- BMC Software
- CA Technologies
- Frontrange Solutions
- Resolve Systems
- Sunrise Software
- SunView Software
- Vision Helpdesk
For more information about this report visit https://www.researchandmarkets.com/r/sriejx