MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its upcoming Adapt and Respond Educational series and a webinar about managing digital transformation through knowledge management at the end of the month.
Last week, Verint kicked off the Adapt and Respond Educational Series that provides strategies to help manage a fully remote contact center and workforce, maintain employee engagement and best leverage current technology investments. The upcoming webinars on April 2, April 7 and April 9 are part of that series and will offer further insights into navigating this new world.
Listening, Understanding, and Responding to Your Customers During COVID-19
April 2, 1 p.m. ET; Online Webinar
Get advice on how to use virtual assistants, chat and surveys to understand customer and employee questions. Discover how to understand and process customers’ questions and concerns related to the epidemic; how self-help and other channels reduce the number of inbound phone calls; and how to use surveys to gain deeper insight into customer and employee challenges. Join Verint experts Tracy Malingo, SVP, product strategy, Daniel Ziv, VP, speech and text analytics, global product strategy, Eli Grant, regional VP, public sector, and Kelly Koelliker, director, content marketing to learn more.
Everything You Want to Ask About Managing a Contact Center Through This Pandemic
April 7, 1 p.m. ET; Online Webinar
Verint’s Ryan Hollenbeck, SVP, global marketing, and Donna Fluss, president, DMG Consulting LLC, will discuss how to navigate the uncharted waters of the current crisis. This webinar will address the challenges confronting contact center and enterprise leaders who are trying to respond effectively to the current situation and implement the right practices for their employees, customers and enterprise during this crisis.
Managing Citizen Engagement and Service Delivery Through and Beyond Uncertain Times
April 9, 1 p.m. ET; Online Webinar
This webinar will address the challenges confronting state and local government organizations, other public sector and non-profit bodies as they strive to deliver essential services, help manage this crisis and protect the public. Please join us as Verint’s David Moody, VP and general manager, engagement management professional and Iain Daws, director of marketing, share ideas and look at how public services and non-profit organizations around the world are using the technology at their disposal to respond to the increased demands being placed on them.
Click here for more information on the Verint Adapt and Respond Educational Series, for on-demand recordings and to register for upcoming events.
Revitalizing Your KM Strategy for Digital Transformation
April 21, 2 p.m. ET; Online Webinar
Learn how knowledge management (KM) can be a trusted form of action during digital transformation and play a part in making information easily accessible to foster greater productivity and collaboration. Verint’s Heather Richards, VP, product strategy, go-to-market for knowledge management, will lead the webinar.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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