DirectPath and Gartner Unveil 2020 Medical Trends and Observations Report

Annual report indicates employers are continuing to personalize and expand employee health benefits to attract and maintain top talent

BURLINGTON, Mass.--()--DirectPath, the company that guides employees to make better health care decisions, today unveiled its annual Medical Trends and Observations Report. Created in collaboration with Gartner, the 2020 report indicates that employers are continuing to design benefits strategies that deliver the personalized options employees have come to expect in today’s competitive labor market, with an emphasis on lifestyle-focused benefits that go beyond health care.

Employers are recognizing that benefits such as standard health care and voluntary dental, vision and disability coverage have become table stakes in today’s competitive employment market. In order to attract and retain top talent, they must supplement these offerings with personalized benefits packages that meet the diversified needs of the modern employee. The 2020 report shows that employers are increasingly offering benefits that address the broader lifestyle needs of their employees, a trend originally reported in 2019. The most common lifestyle-focused benefits include fertility treatments, child and eldercare support, adoption assistance, extended parental leave, dependent care, flexible spending accounts and flexible scheduling.

The 2020 Medical Trends and Observations Report—based on an analysis of more than 1,000 employee benefits plans from nearly 200 companies—also reveals that employers are:

  • Increasing individual deductibles: The average in-network individual deductible increased more than 28% from 2019, to $1,038, while the median family deductible dropped by 12%, to $1,672. It’s possible this trend will lead to increased demand for lower-premium options among employees, especially given the struggles many employees face meeting their deductibles today. According to recent research, 53% of employees with high deductibles report having less money saved than the amount of their deductible. As deductibles rise, fewer people are able to afford them, causing them to potentially delay needed care due to financial burden.
  • Reducing tobacco surcharges: In a continuation of a three-year trend, fewer employees are imposing surcharges on their employees, and the amount of those surcharges dropped 15% from 2019 to $50. Only 21% of employers now have tobacco surcharges in place, down from 27% in 2019. Even fewer employers—just 16%—are imposing surcharges on spouses and domestic partners, and the median surcharge has dropped $25 to $125 per month from 2019 to 2020.
  • Continuing to invest in HRAs, HSAs and HDHPs: The number of employers offering HRAs, HSAs and HDHPs has remained steady year over year. HSAs continue to be the most popular account offered, likely because they permit employee contributions and are portable. Seventy-seven percent of employers offer at least one HDHP, but these plans represent only about one-third of all plans offered. Sixty-nine percent of employers offer HSAs versus just 12% offering HRAs, while about 19% of employers offer both.
  • Diversifying wellness initiative rewards: While premium reductions remain the most popular reward for employee engagement in wellness activities, employers continue to tailor their incentives to meet the varying makeup, needs and interests of their workforce. Examples of options employers have offered include matching HSA contributions; a choice of an HSA contribution, 401(k) contribution or cash; and raffle entries, auctions, sweepstakes, discounts or charitable contributions. On the opposite end of the spectrum, a handful of employers have determined there is little or no value to offering wellness programs and have eliminated them or plan to in the near future.

“Currently, the labor market favors employees, making it critical for employers to differentiate themselves,” said Monique McCloud-Manley, vice president in the Gartner HR practice. “One way organizations can differentiate themselves is by offering personalized benefits packages. In fact, the data suggests that offering hyper-personalized benefits that focus largely on family-related needs has a significant impact on an employee’s satisfaction with their health care benefits—a trend we expect to continue in the future.”

“We have encouraged employers to offer creative, diverse benefits strategies for years,” added Kim Buckey, vice president of client services at DirectPath. “The results of our 2020 report indicate that employers continue to broaden their benefits offerings to meet the needs of a diverse workforce. Organizations recognize that offering sub-par benefits packages have a direct impact on their ability to hire and retain talent, especially as health care-related benefits are considered table stakes among Americans. As employers continue to expand their benefits offerings to meet the personalized needs of each employee, it will be critical that they provide education on the value of their offerings to ensure employees are able to effectively use them. Doing so will boost employee satisfaction and increase the ROI of their benefits investments.”

To download the full 2020 Medical Trends and Observations report, please visit this page.

Research Methodology
The report is based on an analysis of more than 1,000 employer health plans drawn from The Lab®, the industry’s only medical health plan benchmarking database, powered by DirectPath and Gartner research. The Lab supplies real-time access to in-depth plan and pricing information, helping benefits teams compare their plans with other organizations by industry, geography and company size. DirectPath offers companies the ability to benchmark their plans against industry comparisons in The Lab.

About Gartner
Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

About DirectPath:
DirectPath guides employees to make better health care decisions with individualized education for selecting the right benefit plan, expert assistance in making informed care choices and rewards for sensible financial decisions. Its customers experience significant ROI on their benefits investments through increased employee participation, management of the evolving regulatory environment and reduced cost through health care cost transparency. DirectPath has offices throughout the country. For more information, visit the DirectPath website and follow the company on Twitter.

Contacts

Kristen Leathers
Version 2.0 Communications for DirectPath
617-426-2222
directpath@v2comms.com

Contacts

Kristen Leathers
Version 2.0 Communications for DirectPath
617-426-2222
directpath@v2comms.com