DUBLIN--(BUSINESS WIRE)--The "Complaint Management Software Market by Component Type Deployment and Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2019-2026" report has been added to ResearchAndMarkets.com's offering.
According to this report, the global market was valued at $1.9 billion in 2018, and is projected to reach $8.2 billion by 2026, growing at a CAGR of 11.2% from 2019 to 2026.
Complaint management software is a system that enables end users to receive, reply, and resolve customer complaints by using multichannel capabilities, innovative reporting functionalities, and cross-functional collaboration. Monitoring the frequency of complaints by customers and the respective solutions proposed for those complaints aids managers to understand and further develop the product quality. In addition, this software streamlines complaint management processes and decreases costs by improving the response as well as closure times.
The need to protect brand reputation coupled with increase in customer satisfaction and surge in need to automate workflow & streamline complaint management operations are the key factors that drive the growth of the global complaint management software market. In addition, the growth of the market is driven by increase in adoption of customer-centric strategies and rise in awareness about the benefits offered by complaint management software. However, insufficient useful data to resolve customer complaints is expected to hinder the complaint management software market growth. On the contrary, integration of new technologies such as AI, and NLP in complaint management software is expected to provide lucrative opportunities for the market growth in the coming years.
KEY BENEFITS FOR STAKEHOLDERS
- The study provides an in-depth analysis of the global complaint management software market along with the current & future trends to elucidate the imminent investment pockets.
- Information about key drivers, restrains, and opportunities and their impact analyses on the market size is provided in the report.
- Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the global complaint management software market from 2018 to 2026 is provided to determine the market potential.
Key Topics Covered:
Chapter 1: Introduction
1.1. Report Description
1.2. Key Benefits For Stakeholders
1.3. Key Market Segments
1.4. Research Methodology
1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools & Models
Chapter 2: Executive Summary
2.1. Key Findings
2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets
2.2. CXO Perspective
Chapter 3: Market Overview
3.1. Market Definition And Scope
3.2. Porter's Five Forces Analysis
3.3. Value Chain Analysis
3.4. Market Evolution / Industry Roadmap
3.5. Patent Analysis
3.5.1. By Region (2004-2018)
3.5.2. By Applicant
3.6. Case Studies
3.6.1. Case Study 01
3.6.2. Case Study 02
3.7. Market Dynamics
Chapter 4: Complaint Management Software Market, By Component
Chapter 5: Complaint Management Software Market, By Type
Chapter 6: Complaint Management Software Market, By Deployment
6.2. On Premise
Chapter 7: Complaint Management Software Market, By Industry Vertical
7.4. Government & Public Sector
7.5. It & Telecom
Chapter 8: Complaint Management Software Market, By Region
8.2. North America
Chapter 9: Competitive Landscape
9.1. Competitive Dashboard
9.2. Key Developments
9.3. Top Winning Strategies
Chapter 10: Company Profiles
10.1. Assurx, Inc.
10.3. Etq, Llc
10.4. Freshworks Inc.
10.5. Mastercontrol, Inc.
10.6. Oracle Corporation
10.7. Quantivate, Llc.
10.8. Salesforce.Com, Inc.
10.9. Sparta Systems, Inc.
10.10. Zendesk, Inc.
10.11. Zoho Corporation Pvt. Ltd.
For more information about this report visit https://www.researchandmarkets.com/r/x2hhgj